Manager / Senior Manager, Investment Product Communication
John Hancock Manulife
The Manager of Communications has a key role in ensuring the communications team and its initiatives to support employee engagement and leadership alignment. The role plays a key role in partnering with internal/external communications and social media, so that best practices are captured, alignment in planning and execution is achieved, and the operational rhythm of our global team is strong.
The ideal candidate thrives within a fast paced and dynamic environment. He/she is committed to service excellence and building effective relationships across the organization at all levels. As a connector at all levels of the company, this individual will reflect Manulife’s values. An understanding of our business strategy, values and brand is critical to the candidate being successful in his/her position.
Position Responsibilities:
Individual Responsibilities (75%):
• Develops and executes communications strategy based on clients’ intended audience and method of distribution
• Must be equipped to recommend appropriate distribution method(s) based on budgetary and time constraints
• Associate will act as a consultant to multiple groups within the team; includes leading meetings, preparing presentations of ideas, directing brand questions and executing research with vendors
• Must have creative services expertise to engage and direct creative resources including partners in Manila as well as external vendors
• Associate must manage expenses and prepare monthly accrual reports.
• Participate in operational processes to facilitate marketing campaigns such as compliance review, material creation and quality improvement
• Provide marketing support including email strategy, print collateral, creating and executing campaigns, and web
• Track ROI as well as budget development, tracking, and management
• Develop and deliver effective presentations to key stakeholders
Shared Responsibilities (25%):
• Superior written, verbal and facilitation skills
• Team player
• Able to shift priorities and resources based on direction of the company
Required Qualifications:
6+ years’ experience in a fast-paced marketing or in-house creative team
• Bachelor’s degree
• Print or fulfillment experience highly favored
• Financial industry background preferred
• Demonstrated understanding of superior customer service
• Skilled to collaborate and curate communications that satisfy strategic goals of the initiative and organization
• A motivated self-starter with a high energy level and strong work ethic
• Strong project management skills including the handling of confidential and/or PII
• Adaptable and flexible with change
• Excellent written and verbal communication skills
• An understanding of branding and what it means to an organization
• Savvy with technology and a deep curiosity about innovative technologies
• Ability to act as a liaison and influence key stakeholders across business areas and functions, generating consensus while keeping the core business objectives in mind
• Experienced in interacting with multiple stakeholders including Compliance, Operations, Risk and IT
• Demonstrable ability to influence individuals in a dynamic and fast-moving organization
Decision Authorities:
• Directing communication and project timelines and content based on changing business needs
• Changes require working directly with the business unit and project sponsors
• Directing communications plans / approach based on significance of project, location, timeframe and audience
• Directing brand application design/re-design based on internal / external audience
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement