Experience Solutions Analyst
John Hancock Manulife
We are looking for a Workday Analyst (Experience Solutions Analyst) for the Global HR Employee Experience Team at MBPS. In this role, you are expected to look for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. Identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients’ using visuals and language they can understand.
Position Responsibilities:
Support and deliver high volume, time-sensitive Tier II HR case from our clients in alignment with our SLAs
Partner with key stakeholders to deliver on cyclical activities (Vendor Releases, Audits, etc), supporting improvements and problem solving related to the processes
Serve as a subject matter expert, supporting the maintenance, audit, and security within our HR technology (including mass loads, cyclical audits, data integrity activities, security access, escalated transaction support, etc.).Act as technical support to troubleshoot escalated technical issues; diagnose errors and integration failures across various HR systems
Perform and understand content of global audits, and recommend new audits required, where applicable to maximize data integrity and provide recommendations
Identify trends and provide recommendations in support of simplifying and improving processes and procedures to improve effectiveness and enhance service provided to customers and drive data accuracy and global compliance.
Position Qualifications:
Bachelor’s degree in human resources, Management Information System, or equivalent work experience
1-2 years of Workday system administration experience or similar HRIS system
Amenability to Hybrid work set-up and mid-shift schedule
Preferred Qualifications:
Experience in JIRA/Salesforce or Cornerstone
Workday Security Administration experience is an advantage
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement