Head of Technology Services
John Hancock Manulife
Head of Technology Information
The Head of Technology Information role is analyzes and prioritizes business demand for IT services based on criticality and business impact. Ensures that IT resources are effectively utilized towards meeting the most critical business objectives.
Position Responsibilities:
- Collaborates with business stakeholders to gather and analyze their IT needs, ensuring accuracy and alignment with business objectives.
- Analyze the IT project portfolio to identify overlaps, redundancies, and opportunities for consolidation or optimization.
- Monitors and analyzes IT demand patterns, market trends, and customer behavior to determine potential risks and opportunities.
- Assess and prioritize IT demands based on business value, strategic alignment, and resource constraints.
- Engages in regular IT demand process reviews and project performance analyses to identify gaps, variances, and opportunities for improvement.
- Collaborate with IT teams to assess resource availability and allocate resources efficiently to meet demand.
- Develops reports and insights on IT demand metrics, such as forecast accuracy, demand volatility, IT capacity & utilization etc.
- Communicate effectively with both business and IT teams to manage expectations, provide updates on demand status, and facilitate decision-making processes.
- Supports the development and improvement of IT demand management processes, systems, and technologies.
Required Qualifications:
10 years+ in same role.
Infrastructure management, Cloud management and Leadership
Knowledge and understanding of IT processes, systems, and technologies and familiarity with project management methodologies and tools.
Preferred Qualifications:
Ability to analyze large datasets, identify trends, patterns, and insights, and translate these into actionable recommendations
Excellent communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement