IT Vendor Analyst
John Hancock Manulife
This is an exciting opportunity to join the GWAM IT Vendor Management Team as an IT Vendor Analyst with a strong development background. In this role, you will contribute to our mission by managing strategic vendor relationships while also delivering innovative solutions using PowerBI, Microsoft Power Platform, and GenAI. You will gain exposure to cross-functional teams, drive process improvements, and help shape the future of intelligent automation and data-driven decision-making.
Position Responsibilities:
Lead and manage strategic vendor partnerships to ensure cost-effective, innovative, and high-performing engagements, while overseeing vendor-supported implementations across GWAM Tech to align with IT strategy.
Establish and lead processes for effective vendor operations, including invoicing through Shared Services, coordination with Accounts Payable and Finance, SOW generation and approval, contract creation and renewals, and maintaining the preferred vendor list with a focus on consolidation opportunities.
Collaborate with Procurement, Legal, and IT stakeholders to ensure business needs are accurately reflected in contracts and Statements of Work (SOWs) and represent GWAM IT in enterprise-wide contract governance processes.
Monitor and optimize vendor performance through regular reviews, ensuring contractual compliance and service excellence, while acting as a change and communication champion for the GWAM IT Vendor Management Office.
Design, develop, and deploy scalable, user-friendly solutions using GenAI (Copilot), PowerBI, Power Apps, and Power Automate, while partnering with business units and continuously exploring emerging technologies to enhance business outcomes.
Required Qualifications:
2 – 3 years of experience in Project Management or Business Analysis.
3+ years in a large corporate environment, preferably in Financial Services - experience with PowerBI, Power Apps, and Power Automate, and GenAI tools (e.g., Copilot)
Bachelor’s Degree in Business, Information Technology, or related field.
Strong influencing and relationship-building skills across all organizational levels.
Work location: Quezon City, following a hybrid setup with night shift schedule
Preferred Qualifications:
Strong verbal and written communication skills with high attention to clarity and detail; highly customer-focused, accountable, and composed under pressure
Effective team player with the ability to work independently, collaborate when needed, and adapt quickly to changing priorities
Excellent troubleshooting, diagnostic, and problem-solving skills, with a solid understanding of system platforms and interactions
Strong organizational, planning, and time management skills, with familiarity in project management principles, ITIL practices, and Agile methodologies
Intermediate proficiency in Microsoft tools including SharePoint Online, Excel, PowerPoint, Power Apps, Power Automate, and PowerBI
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement