Plan Member Admin - Electronic File Analyst
John Hancock Manulife
We’re looking for an Electronic File Eligibility Analyst to join our Insurance Operations team at MBPS. In this role, you are responsible for providing technical expertise, support, and customer service to clients and staff within Plan Sponsor Services to ensure the successful transmission and upload of demographic, eligibility, and contribution data files into Manulife
Position Responsibilities:
- Act as a key liaison with respect to electronic client files; attend meetings to share information internally and with clients; gather, document and analyze client data to facilitate successful electronic data uploads.
- Provide expertise on related systems and procedures, file specifications and manual updating.
- Participate in troubleshooting and problem analysis in resolving client issues.
- Manage caseloads within a team with the ability to organize and prioritize in order to ensure a high level of customer service at all times.
- Liaise with the IS team on data/system issues and provide testing support.
Required Qualifications:
- Bachelor’s or Master’s degree.
- Proven experience with MS Office, with intermediate to advanced knowledge of Excel.
- Experience in a technical role, preferably related to the review and/or manipulation of large data files.
- Willingness to work night or morning shifts.
Preferred Qualifications:
- Strong analytical, investigative, and problem-solving skills and experience.
- Customer service experience with a high aptitude for relationship building, both internally and with clients.
- Ability to multi-task concurrent/parallel activities and adapt to a continuously changing environment.
- Internal candidates must have at least one year of tenure in their current position.
- No attendance issues and must meet job expectations, passing all performance metrics in their current unit.
- No disciplinary actions of any sort for the past 12 months.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement