People Comms Tech Specialist
John Hancock Manulife
The Global People Communications Technology team focuses on creating employee experiences that are simple, personalized, and impactful, making everyday work life better. As a People Comms Tech Specialist, you continuously seek innovative ways to enhance the employee experience through technology, aligning with the team’s vision and strategy. Your strong technical skills and user-centric mindset allow you to identify challenges and communicate solutions clearly using visuals and accessible language. You collaborate across HR and other business functions globally, while also considering local needs to support technology solutions effectively. This full-time hybrid role may involve rotating shifts and requires a proactive, adaptable approach to both teamwork and problem-solving.
Position Responsibilities:
- Support and deliver high volume, time-sensitive Tier II HR case from our clients in alignment with our SLAs
- Partner with key stakeholders to deliver on cyclical activities (Vendor Releases, Audits, etc), supporting improvements and problem solving related to the processes
- Serve as a subject matter expert, supporting the maintenance, audit, and security within our HR technology (including mass loads, cyclical audits, data integrity activities, security access, escalated transaction support, etc.)
- Act as technical support to troubleshoot escalated technical issues; diagnose errors and integration failures across various HR systems
- Perform and understand content of global audits, and recommend new audits required, where applicable to maximize data integrity and provide recommendations
- Identify trends and provide recommendations in support of simplifying and improving processes and procedures to improve effectiveness and enhance service provided to customers and drive data accuracy and global compliance.
- Create and maintain detailed configuration and standard operating procedures (SOPs)
- Balance multiple concurrent projects that require inputs from cross-functional stakeholders while managing expectations and impact on end users
- In a supporting role assist with impact assessments, test scripts writing, regression testing and communication plans
- In a supporting role to manage simple workday configuration tasks not limited to announcements, banners, holiday calendar maintenance, etc.
- Stay current with latest advancements and opportunities within our suite of HR technology
- Will lead initiatives for process improvements for People Comms Tech Data Control, and Maintenance team
- May serve as point-of-contact for escalated, time-sensitive concerns
Required Qualifications:
- 3 + years of Workday system administration experience or similar HRIS system
- Bachelor’s degree in human resources, Management Information System, or equivalent work experience
- Experience with Salesforce, Edcast or Cornerstone is asset
- Experience with a large global organization and able to work under tight timelines and prioritize work effectively to deliver successfully
- Proficient in MS Office suite including Excel, PowerPoint, Word
- Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards
Preferred Qualifications:
- Workday Security Administration experience is asset
- Experience with JIRA or use and configuration of Salesforce for Case Management or similar application an asset
- Experience working in agile environment is asset
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement