HR Senior Operations Analyst
John Hancock Manulife
Key Accountabilities
- Prepares monthly payroll instruction related to attendance administration (over time, leaves), ensure that instruction captures eligibility.
- Responsible for reviewing, approving and performing Workday related transactions as listed on the function scope of work.
- Provides Tier 1 HR administration support to all employees in accordance with organization’s procedure documents and agreed service levels.
- Responsible for new data validation during onboarding and support for the offboarding process.
- Responsible for maintaining the employee p-file physically and digitally in accordance with the regulatory requirement and company Records Retention Policy.
- Provide the necessary support for company assisted work visa application together with the Global Mobility and accredited vendor
- Work with the Employee Relations Team in managing the Labor Contract Renewal
- Participate and support employee engagement for both local and global activities
- Responsible in the creation and timely updating of Standard Operating Procedures
- Other tasks that maybe assigned from time to time
What motivates you?
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
- Ability to develop and maintain strong consulting relationships with HR and business leaders
- Advanced Excel skills including pivot tables, advanced formulas etc.
- Strong analytical and problem-solving skills with attention to detail
- Understanding of key data integrity principles with ability to foresee downstream implications
- Expert ability to analyze and summarize data and to identify key findings and related business implications
- Ability to work independently and to prioritize, plan work and meet deliverables
- Excellent interpersonal skills with high level of professionalism and customer focus
Nice to Haves:
- Good communication skills with ability to compose and convey information accurately (verbal and written
- Proficiency with MS Office Suite, particularly MS Excel, Word, and Outlook
- Strong PC skills with ability to learn and toggle between multiple system applications and tools
- Ability to manage time effectively, prioritize work, and handle time-sensitive requests from multiple team members, across time zones
- Flexible to changing work environments, work priorities and organizational needs
- Strong customer service focus
- Prioritize customer needs with high level of confidence and professionalism
- Manage deadlines, address urgent cases effectively and recommend solutions
- Detail-oriented with close attention to accuracy and completeness of work
- Aptitude for fostering positive relationships and working in a team-based environment both onsite and virtual
On the job you will:
- Process and capture information to system according to established methods and procedures.
- Practice strict security compliance in handling sensitive employee information
- Process data entry with attention to quality and quantity.
- Accountable for processing all of HR operations workload.
- Consistently attain the service level set by the company.
- Maintains consistency and accuracy in updating Knowledge base, HRIS and other HRSS systems.
- Ensures that all transactions are documented and processed within the agreed timeframe.
- Updates procedures documents, process maps and works instructions regularly and comply with the document storage rules of the company.
- Develop mastery and expertise of the processes to be able to suggest improvements which leads to higher efficiency.
- Maintain a filing system to meet local and audit requirements
- Perform quarterly audit on the data integrity on Workday
Our commitment to you
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Learn more about opportunities with us at jobs.manulife.com
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement