Senior Operation Analyst
John Hancock Manulife
The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Senior Operation Analyst with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.
Position Responsibilities:
Act as a subject matter expert on distribution compensation systems, processes, and procedures.
Lead or support system implementation projects, including requirement gathering, testing, deployment, and post-implementation review.
Collaborate with IT and business stakeholders to ensure system solutions meet operational and compensation needs.
Provide coaching and guidance to junior team members to support their development.
Conduct operational and managerial analysis of medium complexity to support compensation-related decisions.
Assist in the development, enhancement, and maintenance of compensation models and operational tools.
Recommend and implement process improvements to enhance departmental efficiency and effectiveness.
Liaise with internal and external stakeholders to ensure high standards of customer service.
Perform research and analysis to support compensation inquiries and provide insights to internal teams.
Take ownership of assigned tasks and ensure timely and accurate execution.
Maintain confidentiality of sensitive compensation and personnel data.
Respond to inquiries regarding compensation payments and resolve discrepancies.
Collaborate with business partners and support units to rectify compensation errors and ensure data integrity.
Required Qualifications:
Bachelor’s degree in Accounting, Finance, Business Administration, Information System or a related field.
Strong understanding of the financial services industry, preferably with exposure to distribution or mutual funds.
3–5 years of relevant experience in operations, compensation, or financial analysis.
Experience in system implementation or project coordination is a strong advantage.
Proficiency in Alteryx and Microsoft Excel (including Macros) is preferred.
Excellent written and verbal communication skills in English and Mandarin.
Proven ability to build and maintain effective relationships with internal and external stakeholders.
Strong customer service orientation with a proactive approach to problem-solving.
High attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced and evolving environment.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement