Technical Product Owner
John Hancock Manulife
The Technical Product Owner (TPO) role is to support digital Marketing and the Global Storefronts. This role plays a pivotal role in leading the end-to-end technical delivery of a large-scale website migration initiative. This role bridges the gap between business needs and technical execution, ensuring a seamless transition of web content, infrastructure, and functionality from legacy platforms to modern, scalable solutions. The TPO collaborates with cross-functional teams including HCD, content strategy, infrastructure, quality engineering and development to deliver a high-quality digital experience aligned with business goals.
This is a highly visible role with Global reach.
Work arrangement: Hybrid (3 days from office, 2 days from Home) from any of the listed offices. Remote working option is not available.
Position Responsibilities:
Facilitate discovery & delivery activities of the storefronts experience by interfacing with both business and technical teams, owning the functional decision making.
Own and manage the technical backlog for the website migration project, ensuring alignment with business priorities and timelines.
Lead agile teams through planning, execution, and delivery phases of the migration, ensuring value is delivered incrementally.
Define and communicate the migration strategy, including platform selection, data/content migration, SEO preservation, and performance optimization.
Partner with Marketing Technology Business Partner, Technology Program Manager, and digital teams to create and maintain a migration roadmap and vision.
Collaborate with architecture, data, security, and risk teams on the design and acceptance of a robust solution.
Coordinate with vendors and external partners involved in hosting, platforms, and development.
Ensure technical requirements are captured, documented, and translated into actionable user stories and epics alongside a Business Systems Analyst.
Collaborate with POs to monitor KPIs such as site performance, SEO rankings, user engagement, and accessibility compliance post-migration.
Collaborate with HCD designers to ensure the migrated site delivers an exceptional user experience.
Facilitate sprint ceremonies and ensure blockers are addressed to maintain momentum.
Conduct risk assessments and develop mitigation plans for migration-related challenges (e.g., broken links, redirects, downtime).
Ensure quality assurance and testing processes are in place for migrated content, functionality, and integrations including accessibility and privacy compliance.
Stay informed on emerging web technologies and trends to inform platform decisions and future enhancements.
Growth mindset for AI and how to apply it to the project
Required Qualifications:
Strong understanding of web technologies, CMS platforms (e.g., Adobe Experience Manager, Salesforce), and hosting environments.
Experience managing large-scale website migrations or re-platforming initiatives.
Familiarity with SEO best practices, analytics tools, and performance monitoring.
Excellent organizational and problem-solving abilities to manage complex dependencies and timelines.
Ability to influence cross-functional teams and drive execution without direct authority.
Strong communication skills to articulate technical concepts to non-technical stakeholders.
Experience with Agile methodologies and tools (e.g., JIRA, Confluence).
Knowledge of accessibility standards (WCAG) and compliance requirements.
Engineering experience preferred:
Front-End Development Knowledge: HTML5, CSS3, JavaScript frameworks (React, Angular, or Vue).
Back-End Development Familiarity: RESTful APIs, Node.js, Java, or .NET for integration and troubleshooting.
DevOps & CI/CD: Understanding of pipelines, Git, Jenkins, and automated deployment strategies.
Cloud Platforms: AWS, Azure, or GCP for hosting and scalability considerations.
Performance Optimization: Techniques for load balancing, caching, and CDN integration.
Security Engineering Basics: Knowledge of OWASP principles, SSL/TLS, and secure coding practices.
Testing Frameworks: Familiarity with automated testing tools (Selenium, Cypress) and performance testing (JMeter).
Data Handling: Understanding of JSON, XML, and database basics (SQL/NoSQL).
Preferred Qualifications:
Bachelor’s degree in Computer Science, Digital Marketing, Engineering, or related field.
Proven experience as a Product Owner, Technical Lead, or Program Manager in digital/web projects.
Agile certification (e.g., CSPO) preferred.
Experience with WCAG compliance
Experience with website analytics, SEO tools, and CMS platforms.
Strong understanding of SDLC and web development processes.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see
#LI-JH
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Referenced Salary Location
Boston, MassachusettsWorking Arrangement
Salary range is expected to be between
$87,990.00 USD - $163,410.00 USDIf you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)