Director, Specialized & Business Lending Product
John Hancock Manulife
Reporting to the Vice President & Head of Specialized Lending, Manulife Bank, the Director, Specialized & Business Lending Product is responsible for the Bank’s Specialized & Business Lending product strategy, development, and lifecycle management. The suite of products and services within this portfolio is uniquely positioned to help our independent advisor partners execute financial plans that improve their high net worth and business owner clients’ financial health by amplifying their insurance and investment strategies, providing high-touch banking services, and, meeting the borrowing needs of their client base. It is also a significant growth opportunity for Manulife Bank. The portfolio is designed to meet the borrowing needs of high net worth and business owner clients and is composed of insurance-based lending (Immediate Financing Arrangements, Cash Surrender Value (CSV) lines of credit and similar), investment loans and lines of credit, advisor & firm financing, as well as commercial and multi-un
The Director, Specialized & Business Lending Product bridges strategy and execution. They are responsible for influencing the Specialized & Business Lending product & service experience direction, shaping its structure, and ensuring every effort across the Specialized Business Lending advisor and customer experience contributes to delivering value for our advisor partners, high net worth & Business owner customers, and the Bank. In fulfilling this role, the incumbent will demonstrate a high level of collaboration by partnering with stakeholders across the Bank organization, including sales, underwriting, risk, marketing, delivery, technology, operations, finance and others, to identify opportunities, prioritize features, and deliver high-quality products, services and advisor/client experiences.
Position Responsibilities:
Product Strategy (25%)
Develop, monitor, and refine long term product strategies for key product portfolios that will distinguish Manulife’s product offerings in the marketplace
Analyze the market to identify opportunities and recommend sound product strategies to support the launch of key products, features and services
Conduct advisor & customer research and analysis including competitive positioning
Build the strategic product roadmap aligned to overarching advisor, client, and business goals
Build and maintain a library of business cases, identifying & prioritizing next best options to deliver on the strategic product roadmap
Product Portfolio Management (40%)
Maintain a relevant and concise product shelf that has a positive impact on sales, account balances, profitability and advisor and customer strategies
In close collaboration with Finance and the data and analytics teams, measure, analyze, monitor, and report on specialized lending business performance; propose action to capitalize on strengths and address weaknesses in performance
Working within approved pricing frameworks, establish the pricing strategy for Specialized Lending
In conjunction with account management and the risk management teams measure, monitor and mitigate significant risks within the specialized lending portfolio
Manage the product lifecycle from concept to launch, including planning, execution, and testing
Recommend which product features to amend, or new products to develop and launch next
Collaborate across the bank, working with technology, delivery, marketing, sales, risk, operations, and others to develop and execute plans to ensure successful product delivery, launch, and benefit realization
Ensure that all products meet high standards of quality and align with the Bank’s product roadmap and strategy
Develop and execute effective communication that keeps all stakeholders informed about product progress and provides a platform to ensure their requirements and needs are identified and addressed
Business Transformation (20%)
Coordinate the Specialized lending team’s contribution to the Bank’s business transformation initiative, in conjunction with key Bank stakeholders, including technical teams and product owners, to define & prioritize features; deliver high-quality advisor, client, and employee experiences
Collaborate closely with stakeholders to gather requirements, create user personas, define use cases, and convert insights into exceptional products and advisor/client experiences, and strong sales enablement capabilities; all within an agile development framework
Support day-to-day project execution, ensuring features and functionality are delivered on time, aligned to strategy, and meet advisor, client, and employee needs
Provide regular updates to leadership and stakeholders on project progress, key initiatives, risks, dependencies, and milestones
Leadership & Building a High-Performing Team (15%)
Inspire, coach, guide and actively engage employees; motivate and encourage staff
Manage performance, providing formal and informal feedback and coaching. Establish accountabilities and performance standards
Build talent capability and engage employees through focused career discussions, as well as promoting a culture of continuous professional development
Role model critical behaviors that enhance the employee, advisor, and customer experience
Demonstrate inclusive behaviors and provide opportunities to collaborate across teams
Required Qualifications:
10+ years of relevant banking and lending experience with a particular focus on the high-net-worth and business owner client segment
Bachelor’s degree in business, finance, or related field
Excellent written and oral communication skills
Experience with strategic planning and business casing, roadmap design, execution, and cross-functional collaboration, with P&L accountability.
Motivated, driven, initiative-taker. Ability to delegate effectively and influence across the Bank. Proven ability to overcome challenges and influence senior management.
Demonstrated experience in a dynamic environment with shifting priorities, while managing project delivery, costs, and financial performance
Sound knowledge of regulatory requirements, including OSFI guidelines and the Bank Act.
Preferred Qualifications:
Direct Commercial and/or Private Banking experience is an asset
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Referenced Salary Location
Waterloo, OntarioWorking Arrangement
Salary range is expected to be between
$118,300.00 CAD - $168,300.00 CADIf you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.