The Business Analyst will play a key role in supporting the implementation of new technology and applications across Middle Office Investment Operations. The analyst will work closely with operations teams, technology partners, and external vendors to gather requirements, document workflows, support system integration, and drive operational readiness. The role is instrumental in ensuring a smooth transition and enabling scalable, efficient, and well‑controlled operational processes.

Responsibilities:

• Collect, document, and manage business requirements throughout the project lifecycle

• Analyze current-state processes and support operations in designing future-state workflows that align with new system capabilities and target operating models.

• Develop and execute test strategies, test cases, and expected results to validate new workflows and system functionality; maintain clear and comprehensive documentation.

• Collaborate with business stakeholders to identify operational gaps, pain points, and opportunities for optimization.

• Work independently or with management to develop creative, scalable solutions for operational challenges, ensuring alignment to strategic transformation objectives.

• Partner with technology teams and external vendors to ensure new integrations, enhancements, and process changes meet business needs.

• Maintain focus as priorities evolve, clearly communicating changes, dependencies, and impacts across teams.

• Ensure all processes and systems adhere to relevant internal controls, regulatory standards, and compliance requirements.

Qualifications

• University degree in Business, Finance, or Computer Science; MBA, CFA, FRM or similar certification is a plus.

• 5+ years of Business Analysis experience within an Application Management environment within the financial services industry.

• High level of proficiency of BlackRock’s Aladdin investment platform is required.

• Strong understanding of middle-office processes, including trade capture & trade lifecycle, settlement operations, cash management, corporate actions, and reconciliations.

• Experience supporting system implementations, large-scale transformations, or operational migrations is needed.

• Strong analytical and documentation skills, including process mapping and workflow design.

• Demonstrated ability to work independently, manage multiple priorities, and operate in a global and cross-functional environment.

• Excellent communication, presentation, and influencing skills, with the ability to bridge business and technical teams, articulate requirements, and secure stakeholder alignment.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

USA, Massachusetts, Boston, 197 Clarendon StreetHybrid

Salary range is expected to be between

$88,425.00 CAD - $153,270.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)