The Senior Business Support Analyst will be responsible in ensuring SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in performing the team's daily operations and providing support to business users in addressing easy to moderate business issues.

Position Responsibilities:

• Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at end of day
• Monitor the team shared mailbox throughout the day and taking appropriate action on the emails received
• Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame
• Investigating Transaction Hub (THUB) unknown queries and generating adhoc transactions to THUB as needed
• Supporting adhoc analysis to identify root cause of production problems and develop timely solutions
• Executing user acceptance test for implementation of new security types and functionalities and system upgrade
• Executing and validating test cases for end-to-end processes
• Supporting for period end close processes
• Working in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain: Portfolio, Security, Transaction, Bank Account, Segment, Accounting configuration
• Identify opportunities to leverage system capabilities in order to meet business requirements
• Assist junior team members by being the go-to person in resolving issues during shift
• Any other duties or projects assigned from time to time within or beyond working hours if needed

Required Qualifications:

• Bachelor’s degree in Accounting, Finance, Economics or any related business course
• Minimum 1-2 years of relevant experience in Investment Operations, Fund Accounting, Insurance Operations, or Simcorp Dimension
• Candidate must be willing to work on a night shift schedule from 9:00PM to 6:00AM PHT

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.