We’re looking for an Associate Software Technical Analyst to join our Application System Support Team at MBPS. In this role, you will be part of a high‑performing Agile team focused on delivering reliable application support, executing application deployments, gathering business requirements, and performing data analysis. You will help ensure that our solutions align with Manulife standards while enabling seamless integration across our systems and application frameworks. This position requires a strong balance of technical depth and broad systems understanding to effectively design, support, and enhance solutions that drive value across the organization.

Position Responsibilities:

• Collaborate with upstream and downstream systems to troubleshoot and resolve data processing issues.
• Investigate SQL stored procedures, Informatica workflows, CA WLA failures, and Perl scripts to diagnose issues or perform analysis for minor enhancements.
• Track, manage, and resolve a high volume of daily exceptions as part of operational support activities.
• Use Agile methodologies and tools such as JIRA to manage work items and enhancements.
• Coordinate and contribute to development efforts with the development team for major enhancements, following DevOps practices.
• Oversee and coordinate code deployments with various teams, ensuring compliance with audit and control standards.
• Stay current with emerging standards, technologies, methodologies, and best practices.
• Consistently apply continuous improvement principles to enhance processes and overall team efficiency.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
• Minimum 2 years working experience supporting systems at Level 2 (support)
• Experience with relational database structures and methodologies
• Ability to manage, prioritize multiple work streams in a time sensitive environment
• Ability to understand business process requirements and conceptualize innovative, technology‑driven solutions—from design through implementation.
• Action oriented, creative and proactive thinker
• Successful candidate must have strong knowledge and experience in the below technologies:
  • MS SQL
  • Informatica PowerCenter
  • PowerBI
  • CA Work Load Automation (or any batch automation tool)
• Amenable to work on a hybrid set-up (3x a week onsite).
• Amenable to work in a night shift schedule (but flexible depending on business need).

Preferred Qualifications:

• Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences
• Can translate a more complex technical problem into business terms
• Work well independently as well as in team environment as situation dictates

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.