We are looking for a Business Rules Analyst to support the development, optimization, and governance of business rules that power our AI‑enabled platforms. In this role, you will translate operational requirements into structured rule logic, ensuring accuracy, scalability, compliance, and alignment with business intent. You will collaborate closely with Product, SMEs, Engineering, and other business partners to design and refine rule sets that enhance automation, improve workflow efficiency, and strengthen client outcomes.

Position Responsibilities:

• Translate business requirements, policies, and operational workflows into clear and structured business rules for use within a generative AI platform.

• Design, build, and maintain rule logic that supports AI‑driven decision-making, content generation, workflow automation, and data transformation.

• Partner with business stakeholders, Product Owners, and SMEs to define, validate, and refine rule logic.

• Conduct end-to-end testing of business rules to ensure accuracy, scalability, consistency, traceability, and alignment with business intent.

• Collaborate with QA teams to support test case development, scenario creation, and acceptance criteria.

• Analyze model outputs, rule performance, and business feedback to identify improvements and optimize existing rule sets.

• Maintain detailed documentation, including rule definitions, dependencies, version history, and rationale.

• Ensure adherence to compliance, audit, privacy, and AI governance standards.

• Support implementation of new processes or system enhancements by coordinating rule integration, validation, and testing.

• Contribute expertise to cross-functional projects involving workflow adjustments, system configuration, or data mapping.

Required Qualifications:

• 2–3 years of relevant business experience (Group Benefits, Eligibility, Payroll, Insurance, or similar).

• Experience translating business requirements into functional specifications or rule sets.

• Understanding of system analysis, workflow design, business logic, and user acceptance testing (UAT).

• Strong analytical skills, including attention to detail and critical thinking.

• Demonstrated ability to influence stakeholders and collaborate across functions.

• Excellent communication, facilitation, and documentation skills.

• Experience working with project methodologies (AGILE preferred).

Preferred Qualifications:

• Experience with Adeptia or similar integration/mapping platforms.

• Familiarity with JIRA, Confluence, and Kanban boards.

• Experience with JSON creation, editing, or troubleshooting for rule logic or configuration.

• Knowledge of ABL file structures, client notes, and/or vLoad processes (internal asset).

• Exposure to generative AI systems that convert natural language into code or rule logic.

• Experience performing data transformations (string manipulation, concatenation, date formatting, mathematical operations).

• Understanding of how rules integrate across partners or downstream systems.

• Experience in a System Specialist role or similar technical configuration environment, is considered as a strong asset

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.