Senior Vendor Management Analyst, GWAM Vendor Management
John Hancock Manulife
IT
Quezon City, Metro Manila, Philippines
Position Responsibilities
- Lead vendor oversight activities, including scorecards, SLA tracking, and SOC report reviews
- Analyze and validate vendor data, ensuring accuracy and integrity across systems (e.g., ProcessUnity)
- Manage day-to-day vendor relationships and support issue resolution and escalations
- Monitor vendor performance, risks, and industry updates to support decision-making
- Drive process improvements, automation initiatives, and operational efficiencies
- Act as a point of contact for operations and support cross-functional collaboration
Required Qualifications
- 2+ years of experience in financial services, vendor management, or operations
- 2+ years of experience using MS Office tools, including intermediate Excel (pivot tables, formulas)
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field
- This role follows a fixed night shift aligned with North American business hours. Candidates should be comfortable working night schedules on a regular basis.
Preferred Qualifications
- Experience in risk, controls, vendor or custodian management
- Knowledge of financial markets or asset management industry
- Experience in process improvement or automation initiatives
- Familiarity with reporting tools or systems (e.g., ProcessUnity, FACTIVA)
- Strong analytical, communication, and stakeholder management skills
Preferred Qualifications
- Experience in risk, controls, vendor or custodian management
- Knowledge of financial markets or asset management industry
- Experience in process improvement or automation initiatives
- Familiarity with reporting tools or systems (e.g., ProcessUnity, FACTIVA)
- Strong analytical, communication, and stakeholder management skills
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement