We’re looking for an Associate Software Technical Analyst to join our Segment Tech - GWAM Production services team at MBPS. In this role, you will be responsible for resolving technical issues, meeting SLAs, and delivering high-quality application support while contributing to team training, documentation, and operational excellence.

Have the skills and knowledge for the job? Learn more about the opening below!

Position Responsibilities:

• Perform analysis and troubleshooting by coordinating with L2 Support to resolve application issues.

• Conduct/attend knowledge transfer, shadow training, and reverse shadow training if needed.

• Generate and monitor and provide daily, weekly, monthly reports to business managers.

• Perform Ad Hoc tasks and fulfill special projects assigned by Onshore and Offshore Leads.

• Identify issues and apply necessary corrective action or ensure incident and change tickets are assigned to the correct resolver group.

• Ammenable to work at UP Ayala Technohub (Quezon City)

• Ammenable to work on a hybrid set-up (3x a week onsite)

• Ammenable to work in any shift schedule assigned (morning/mid shift; but flexible depending on business need)

Required Qualifications:

• Education: 1-year completed in a bachelor’s program with relevant work experience of at least 2 years; bachelor’s degree holders are welcome to apply

• Experience: At least 1 year of tenure in their current position for internal candidates.

Preferred Qualifications:

• Effective English verbal and written communication skills. Should be able to adapt to communication style to suit different audiences.

• Can effectively translate complex technical problems into business terms.

• Solution design mindset – Ability to constructively challenge business and technical requirements, as well as proposed approaches, to ensure the best solution is delivered.

• Demonstrate the ability to work independently as well as collaboratively within a team, as needed

• Minimum Skills to Hire/Must Haves:

L1 Application Support Skills or L1.5 Batch Job Skills/Experience

(Preferred but not required): Excellent working knowledge in the following applications and ticketing system tools listed: ServiceNow, CAWLA, SharePoint, Power BI, Power Automate, JIRA, Confluence.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.