The Site Reliability Engineer (SRE) role provides an opportunity to support critical data modernization initiatives, including migration from legacy systems to cloud-based platforms such as Databricks and Azure. This role contributes to ensuring reliability, scalability, and performance of revenue-critical systems while enabling modern engineering practices. The position plays a key role in reducing operational risk, improving automation, and supporting long-term cost efficiency. It also offers exposure to enterprise-scale data transformation programs and collaboration with senior technical stakeholders.

Position Responsibilities:

• Ensure reliability, performance, and scalability of IT systems and applications

• Reduce application disruptions through proactive monitoring and incident management

• Identify automation opportunities to enhance system reliability and efficiency

• Support migration of applications from legacy platforms to modern cloud environments (e.g., Databricks, Azure)

• Collaborate with engineering and data teams to support data modernization initiatives

• Contribute to continuous improvement of platform stability and operational processes

• Support production systems to ensure availability of revenue-critical applications

Required Qualifications:

• Experience supporting enterprise IT systems with a focus on reliability, performance, and scalability

• Experience working in environments involving system monitoring, incident response, and automation

• Exposure to cloud-based platforms and modern data environments (e.g., Databricks, Azure)

• Strong problem-solving and analytical skills

• Ability to work collaboratively with cross-functional technical teams

Preferred Qualifications:

• Experience supporting large-scale data transformation or modernization initiatives

• Familiarity with Databricks and cloud migration projects

• Experience in Site Reliability Engineering (SRE) or DevOps practices

• Exposure to financial services or data-intensive environments

• Experience contributing to automation and continuous improvement initiatives

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.