The IT Business Analyst plays a critical role in aligning business objectives with technology solutions, enabling effective decision-making and delivery of high-impact initiatives. This role contributes to optimizing business processes, improving system efficiency, and supporting successful project delivery across enterprise platforms. The position offers the opportunity to work closely with business and IT stakeholders to drive continuous improvement and innovation. You will play a key role in shaping and enhancing systems, workflows, and customer outcomes through data-driven insights and solution design.

Position Responsibilities:

• Partner with business stakeholders to understand objectives, challenges, and requirements

• Analyze business processes and workflows to identify inefficiencies and improvement opportunities

• Gather, document, and validate business and technical requirements

• Evaluate existing systems and recommend technology solutions aligned with business needs

• Act as a liaison between business and IT teams, translating requirements into technical solutions

• Support implementation activities including solution design, testing, and user acceptance

• Prioritize initiatives to ensure alignment with business strategy and project goals

• Monitor implemented solutions and recommend enhancements for continuous improvement

• Contribute to successful project delivery by ensuring solutions meet business expectations and technical standards

• Define and monitor SLAs related to intake and customer satisfaction

Required Qualifications:

• Strong analytical and problem-solving skills

• Experience in business process analysis and workflow optimization

• Ability to translate complex business requirements into technical solutions

• Experience working with cross-functional teams (business and IT stakeholders)

• Strong communication, documentation, and stakeholder management skills

• Understanding of enterprise systems, technologies, and system integration

• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

• Experience delivering technology-enabled business solutions

• Familiarity with Agile, Waterfall, or hybrid delivery methodologies

• Background in systems analysis, application development, or enterprise platforms

• Experience supporting continuous improvement or transformation initiatives

• Exposure to SLA management and operational performance tracking

When you join our team:

• We’ll empower you to learn and grow the career you want

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words

• As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.