We are seeking a Data Analyst to help drive the design and implementation of BI solutions and Health Data Products to provide ready-to-use, easily consumable, trusted data set to support the AI and analytics use cases required to drive Manulife’s Health business ambition. This role is critical in enabling business units to innovate faster, optimize operations, and deliver localized analytics and AI capabilities. The successful candidate will participate in regional health strategic initiatives such as Provider Management Solutions, Health KPIs and Claim Driver analyses/automation, and other Regional/Local Health Analytics/AI use cases that require a common health data model.

As part of ADO, you will have the opportunity to:

• Contribute to regional health data initiatives impacting regional and local health businesses

• Collaborate with data scientists, AI teams, and business leaders in a dynamic, forward-thinking environment.

• Drive innovation and shape the future of health data products within the organization, to enable cutting-edge analytics/AI use cases including Generative AI (GenAI), Large Language Models (LLMs), Agentic AI, and advanced solutions leveraging OpenAI GPT models and AliCloud Qwen models.

Key Responsibilities:

Business Intelligence Analyst

• Deliver BI solutions and analyses relating to provider networks, claims efficiency, and care quality within our health insurance businesses and provide insights to support contract/negotiation strategy, network optimization, medical cost management, and fraud, waste, abuse identifications

• Support the business requirement gathering of the visualization and data required from stakeholders including business owner, business user, product owner, etc

• Lead/Support discovery sessions and document in various formats, including Business requirements document, data mapping, use cases, process maps.

• Write basic queries to analyse and understand extracted data and design and develop business required BI dashboards

• Execute data gathering and cleansing to ensure data accuracy and reliability, data transformation and integration into suitable format for analysis, developing charts/graphs and dashboards to present data insights to stakeholders through compelling narratives supported by visualizations.

• Handle problem resolution and escalates issues/risks to team lead as required.

Health Data Specialist and Delivery Excellence

• Become a health data and BI specialist and support the Health team to build health data products and help define the target Health Data Model

• Contribute to automation processes for faster deployment.

• Contribute to standardization of testing, validation, acceptance, and monitoring processes for ETL and BI for greater user confidence.

• Contribute to establishment of Health Data ETL/BI delivery standards that ensure reusability and scalability.

• Contribute to centralized library of Health Data ETL/BI best practices that balances oversight with protection of our data.

Qualifications & Skills:

Education:

• Bachelor’s or Master’s degree preferably in Statistics, Mathematics, Computer Science, Business Analysis or Data Analytics related courses

Experience:

• 3-5 years in one or more of the following
• Data Analyst
• Data Engineer
• BI Analyst
• BI Engineer
• Business Analyst for Data related projects

Technical Expertise:

• Proficient in Data Manipulation, Data Analysis, Data Warehousing, Data Mining & Extraction, Data Visualization, and ETL processes
• Proficiency in tools such as Power BI, SQL, Python, R, Spark, and Excel for data querying, manipulation and analysis
• Experience with big data tools such as ADLS, Data Factory, DataBricks, etc
• Ability to interpret and translate terminology between technical and business users
• Collaborate with geographically and culturally diverse teams across various regions.
• Self-sufficient and self-motivated
• Strong analytical and problem-solving skills
• Proficient written and oral communication skills in the English language

Soft Skills:

• Excellent communication and stakeholder management skills.
• Project management experience is an advantage.
• Experience in working on Agile projects is an advantage.
• Understanding of the insurance and/or financial industry is an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.