The Business & Quality Analyst is responsible for analyzing business processes, identifying areas for improvement, and ensuring that quality standards are met throughout the project lifecycle. This role works closely with stakeholders to gather requirements, document workflows, and develop solutions that drive operational efficiency and enhance product quality. Additionally, the analyst oversees post-funding quality control, ensuring that operations remain compliant and performance standards are sustained after funding milestones are achieved.

Position Responsibilities:

• Collect and analyze business requirements from stakeholders to support project objectives.

• Document current and future state business processes, identifying gaps and recommending improvements.

• Develop and execute test plans to ensure solutions meet quality standards and business needs.

• Monitor project deliverables and perform quality assurance reviews throughout implementation.

• Collaborate with cross-functional teams to facilitate process improvements and resolve issues.

• Report on quality metrics and business outcomes to management, providing actionable insights.

• Conduct post-funding quality control activities, including reviewing compliance with funding requirements, verifying ongoing operational standards, and ensuring documentation integrity following funding disbursement.

Required Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, or related field.

• Proven experience in business analysis and quality assurance roles.

• Strong analytical, problem-solving, and communication skills.

• Familiarity with business process modeling and quality management methodologies.

• Ability to work independently and collaboratively in a fast-paced environment.

• Experience in post-funding quality control, compliance review, or audit processes is highly desirable.

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Experience with project management tools and techniques.

• Certification in business analysis or quality assurance

• Proficiency in data analysis and reporting software

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.