The Investment Operations Analyst is an entry-to-intermediate professional role responsible for executing day-to-day portfolio reconciliations and operational activities with accuracy and timeliness. The role focuses on learning core investment operations processes, resolving routine breaks, and supporting senior team members while building strong stakeholder relationships.

Position Responsibilities:

• Perform daily and monthly reconciliations of cash balances, cash transactions, and securities holdings across assigned portfolios.
• Investigate and resolve routine reconciliation breaks by coordinating with custodians, internal teams, and counterparties.
• Provide timely and accurate responses to internal client and Portfolio Manager inquiries.
• Maintain complete and well-documented reconciliation files in accordance with internal standards and audit requirements.
• Escalate aged or complex issues to senior analysts or managers in line with established team procedures.
• Adhere to established SOX controls and documentation requirements.
• Support process updates by following evolving procedures and maintaining accurate documentation.
• Participate in cross-training initiatives to ensure continuity of service.
• Stay current on basic securities industry concepts and developments relevant to assigned portfolios.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.