We’re looking for an HR Operations Analyst to join our Human Resources team at MBPS. In this role, you will be responsible for processing end-to-end payroll operations, employee exit processes, Workday administration, tax and NSSF processing, HR Operations reporting, and audit support.

Position Responsibilities:

• End-to-end payroll processing for assigned geographies.

• Manage the completion of periodic payroll and other ad-hoc reports, as well as the preparation of year-end processes.

• Process statutory requirements for NSSF, taxation, and audits, both internal and external within Manulife.

• Ensure payroll processes comply with all regulatory reporting requirements, guidelines, internal policies, and internal controls.

• Maintain knowledge of existing and new legislation affecting HR Operations, specifically related to payroll calculations, and ensure adherence to requirements while advising management on necessary actions.

• Review processes and inform the manager of any recommended changes to implement best-practice operations.

Required Qualification:

• 2–3 years of related experience.

• Knowledgeable in applicable tax, statutory, and labor regulations.

• Proficient in Microsoft applications (Excel, Macros, PowerPoint, etc.), with working knowledge of Workday and other HR systems.

• Fast learner, detail-oriented, and able to work collaboratively within and across HR functions.

• Demonstrated ability to drive process excellence and continuous improvement.

• Demonstrated ability to understand and drive transformational change.

• Demonstrated understanding of labor, statutory, and tax regulations affecting payroll and benefits practices.

• Ability to work collaboratively with key stakeholders to influence results across HR functions.

• Experience in customer service management, HR risk, and compliance.

• Strong influencing and negotiation skills, with excellent communication abilities.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.