Join our Global Technology Governance & Control team!

We are the first line of defence in our organization, focused on managing and mitigating risk. We partner with leadership to develop risk culture, define strategy, and deliver the tools, insights, and expertise needed to make confident, risk-aware decisions. Our work supports the broader Technology and Enterprise strategies — and we’re transforming!

We are building a shared service Line 1B function that performs control testing on behalf of Line 1. The team provides objective, risk‑based testing across cybersecurity, infrastructure, cloud, data platforms, and operational technology domains. This work strengthens first‑line accountability, enhances transparency, and supports alignment with regulatory expectations, including the OSFI E‑21 Operational Risk and Resilience Guideline.

Position Responsibilities:

You will support this new function through the execution of the control testing program and contribute to how Global Technology understands control performance and manages technology and cyber risk. This role is a hands-on technical analyst responsible for control testing and supporting continuous control monitoring.

🧩 Execute a Risk-Based Control Testing Program

• Execute standardized, risk-based Line 1 control testing across technology domains.

• Support scoping, population validation, and sample selection.

• Perform test procedures, including evidence collection and evaluation.

• Document test results, conclusions, and supporting evidence in accordance with testing standards.

• Identify control gaps and escalate issues to managers.

⚙️ Support Modernization of Control Testing

• Use data, tools, and analytics to support efficient test execution.

• Contribute to continuous monitoring and automation initiatives.

• Identify opportunities to improve testing consistency and efficiency.

📈 Support Reporting and Insights

• Contribute to weekly and monthly dashboards, scorecards, and reporting key operational metrics.

🤝 Collaborate Across Teams

• Partner with control owners to gather evidence and clarify processes.

• Work with global team members to support consistent execution.

• Provide timely updates on testing progress and issues.

Required Qualifications:

• You don’t need to check every box — but if you bring many of these qualifications and are eager to grow, we want to hear from you:

• 2+ years of experience in Audit, Technology Risk, Information Security, Operational Risk, or related field within a global financial services organization.

• Professional designation preferred (e.g., CPA, CIA, CISA) and university degree or equivalent experience in Computer Science, Information Technology, Business, or related field.

• Strong control testing capability with the ability to document results clearly.

• Familiarity with key control frameworks and their application to technology environments.

• Strong analytical and problem-solving skills.

• Effective written and verbal communication skills.

Preferred Qualifications:

• Exposure to data analytics or reporting tools (e.g., Excel, Power BI).

• Experience with GRC tools (e.g., Archer).

💡 Core Proficiencies:

Attention to Detail: Produces accurate, well-documented work.

Collaboration: Works effectively within a team environment and with stakeholders.

Critical Thinking: Identifies issues and can perform risk analysis.

Communication: Clearly conveys findings and testing results.

Execution Excellence: Delivers high-quality work against timelines.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.