As a Senior Business Analyst / Business Analysis Consultant at Manulife, you will help drive operational excellence and deliver innovative, customer-centric solutions that improve producer and customer experiences. This role contributes to Manulife’s mission of making decisions simpler and lives better by identifying opportunities, improving processes, and supporting technology-enabled transformation across the business. Working in an agile environment, you will partner with cross-functional teams to define requirements, support system enhancements, and contribute to new product implementations. This opportunity offers the chance to apply business analysis expertise, influence meaningful change, and help build scalable, future-ready processes through data-driven insights and AI-enabled capabilities.

Position Responsibilities

• Partner with stakeholders to deliver customer-centric solutions that improve end-to-end purchase experiences.

• Apply agile principles to manage requirements, prioritize work, and adapt to evolving business needs.

• Investigate operational challenges, analyze complex processes, identify inefficiencies, and recommend data-driven improvements.

• Develop clear and actionable business requirements and user stories for system enhancements and new product implementations.

• Collaborate with technology teams to integrate AI-driven tools that optimize processes, workflows, and decision-making.

• Coordinate testing and implementation plans to support successful delivery of enhancements.

• Act as a mentor and technical expert, guiding junior team members and promoting best practices.

• Share knowledge and foster collaboration across business units to support consistency, scalability, and alignment with business objectives.

Required Qualifications

• Bachelor’s degree or equivalent experience.

• 5–7 years of progressive business analysis experience.

• Strong understanding of financial services operations and customer experience principles.

• Experience with agile methodologies and tools, such as Scrum or Kanban.

• Excellent communication, facilitation, and stakeholder management skills.

• Strong analytical and problem-solving skills with a focus on delivering measurable outcomes.

• Ability to influence and negotiate to meet project objectives in a dynamic environment.

• Ability to manage multiple priorities in a fast-paced environment and work independently or collaboratively within cross-functional teams.

Preferred Qualifications

• Familiarity with AI technologies and their application in business process improvement.

• Familiar with intelligent document processing and Power Bi.

• Experience contributing to new technology, system enhancement, or process transformation initiatives.

• Ability to understand the broader organizational impact of process changes and align recommendations to long-term goals.

• Demonstrated adaptability across diverse processes, departments, and business priorities.

• Proven ability to lead, inspire, and motivate teams toward process improvement initiatives and measurable results.

• Experience collaborating with internal and external partners to achieve strategic goals.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-REMOTE

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

USA, Massachusetts - Full Time RemoteRemote

Salary range is expected to be between

$73,350.00 USD - $122,250.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)