The Business Intelligence Analyst will support the delivery of analytics, reporting, and data solutions that enable informed business decision-making across Marketing, Product, Finance, and Strategy. This role sits at the intersection of business and data, helping translate complex datasets into meaningful insights and scalable reporting tools.

Position Responsibilities

• Data Analysis & Insights
  • Analyze business performance across financial results, customer behavior, and digital engagement to identify trends, risks, and opportunities
  • Synthesize complex data into clear, actionable insights to support strategic decision-making
  • Support business decision-making through timely exploratory and ad hoc analysis, clearly communicating findings to stakeholders
• Reporting & Visualization
  • Design, build, and maintain dashboards and reports using modern visualization tools (e.g., Power BI)
  • Enhance existing reporting solutions with a focus on automation, scalability, and reducing manual processes
  • Ensure data outputs are accurate, consistent, and aligned with defined KPIs and business metrics
• Data Modeling & Management
  • Develop and maintain scalable semantic data models to support enterprise analytics and reporting needs
  • Partner with data engineering teams to define requirements, test new data pipelines, and ensure data quality and availability
  • Support the ingestion and transformation of large datasets for analytical use
• Stakeholder Engagement & Delivery
  • Gather and prioritize business requirements across cross-functional stakeholders, translating business needs into analytical solutions
  • Act as a key point of contact for reporting needs, managing priorities and aligning stakeholder expectations
  • Collaborate within an agile delivery model to support sprint planning, testing, and release cycles

Required Qualifications:

• 1–3 years of experience in data analytics, business intelligence, or related field
• Experience working with large datasets, data preparation, and analysis to derive business insights
• Experience with data visualization tools (e.g., Power BI, Tableau)
• Strong Excel skills and proficiency in Microsoft Office tools
• Demonstrated ability to communicate effectively with both technical and non-technical stakeholders
• Strong problem-solving skills and attention to detail

Preferred Qualifications:

• Experience in financial services, retirement, or investment management
• Proficiency in SQL and/or Python for data analysis and data manipulation
• Experience working in agile or SAFe delivery environments
• Familiarity with semantic data modeling and modern data architectures
• Experience in a global or matrixed organization

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$61,875.00 USD - $103,125.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)