Job Summary

The Global Treasury Operations Analyst – Bank Reconciliation supports the bank reconciliation process for Asia entities by importing bank statements from multiple channels/formats (e.g., MT940, BAI2, CAMT053, CSV and designated mailboxes), reconciling cash transactions between the general ledger and bank statements, investigating variances, and ensuring cash ledger activity is accurately recorded in Manulife’s accounting records. The role leverages the Infor Lawson Cash & Treasury Management module (CTM) to categorize and match transactions, maintains complete documentation and audit trail, supports SOX compliance and other relevant audit requirements related to the cash ledger, and coordinates with internal stakeholders, banking partners, and system support teams to resolve reconciling items on a timely basis. The analyst operates within established controls and segregation of duties and contributes to continuous improvement of reconciliation procedures and runbooks.

Role and Responsibilities

The Global Treasury Operations Analyst – Bank Reconciliation supports daily cash operations by performing bank reconciliations for Asia entities, ensuring completeness and accuracy of cash ledger postings, investigating and resolving reconciling items, and coordinating with internal stakeholders to achieve timely close and strong control outcomes. Key responsibilities include, but are not limited to, the following:

1) Bank reconciliation execution & cash position completeness

• Import bank statements daily from multiple sources and formats (e.g., MT940, BAI2, CAMT053, CSV, and designated mailboxes/other channels) and verify successful uploads and completeness for all assigned accounts/entities.
• Categorize and match bank statement transactions to ledger entries using Infor Lawson Cash & Treasury Management (CTM), ensuring adherence to defined cut-offs, close timelines, and matching guidelines (e.g., reconcile-by-account vs reconcile-by-statement methods, exact match vs variance match where applicable).
• Investigate import/reconciliation issues (e.g., missing files, incorrect formats, failed imports) and coordinate with banks, Treasury Systems and Transformation (TST), and internal stakeholders to remediate; for accounts without electronic statements, apply approved mappers/manual loading processes to maintain completeness of accounting entries and reconciliation coverage.
• Maintain reconciliation statuses and required evidence (bank statements, matching outputs, reconciling item logs, and supporting correspondence) to ensure transparency, auditability, and effective handover.

2) Reconciling items investigation, exception management & stakeholder coordination

• Investigate and resolve out-of-balance accounts and reconciliation breaks (e.g., timing differences, bank fees/interest, rejected payments, unmatched deposits/withdrawals, or posting errors); document root cause and define clear resolution steps.
• Manage reconciliation variances in accordance with policy, including preparing explanations/supporting documents and coordinating required reviews/approvals with Designated Treasury Officers (DTO) and Asia Business Units.
• Monitor and manage the aging of outstanding reconciling items; perform proactive follow-ups, escalate overdue/high-risk/unusual items through agreed governance, and drive closure with stakeholders within SLAs and close deadlines.
• Operate as an independent control checkpoint by following documented reconciliation standards and segregation of duties; do not approve journal entries or execute bank payments unless explicitly assigned under approved access and control design.

3) SOX compliance, controls, reporting & audit readiness

• Support SOX and other internal control requirements related to the cash ledger by completing reconciliations within control deadlines, retaining required evidence, and adhering to documentation, review, and segregation-of-duties standards.
• Prepare and deliver reconciliation reporting (daily/weekly outstanding items notices; monthly reconciliation status metrics including outstanding items, aging and variance trends; and quarterly aging reports using defined aging buckets such as 0–30, 31–60, 61–90 and >90 days), coordinating comments/updates with DTO and Business Units as required.

4) Continuous improvement, runbook ownership & change support

• Identify recurring reconciliation breaks, exception patterns, and root causes; recommend and help implement process/control improvements (including automation opportunities) to strengthen accuracy, reduce aged items, and improve turnaround time.
• Support projects and system enhancements impacting bank reconciliation (e.g., statement channel changes, secure file transfer updates, CTM configuration changes, new account onboarding), including UAT/testing support, validating process changes, defect triage, and post-implementation stabilization.
• Own and maintain bank reconciliation BAU procedures (runbooks, checklists, templates) and ensure documentation remains current as systems, controls, or entity requirements change; provide guidance to team members to support consistent execution and knowledge continuity.

Qualifications

Education

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline.

Experience

• 2+ years of relevant experience in bank reconciliation, cash operations, treasury operations, general ledger/cash accounting, or shared service center finance operations (experience supporting multiple Asia entities is an advantage).
• Hands-on experience performing reconciliations, investigating variances, resolving exceptions, and coordinating with stakeholders to clear reconciling items while maintaining strong controls, evidence, and audit trail.

Technical skills

• Proficiency with bank reconciliation processes and tooling, including Lawson Cash & Treasury Management (CTM) (or equivalent), bank statement formats/channels (e.g., MT940, BAI2, CAMT053, CSV, mailboxes), and working knowledge of Microsoft Excel for analysis, tracking, and reporting.
• Basic understanding of cash accounting and bank reconciliation concepts (timing differences, cut-offs, bank charges/interest), segregation of duties, and SOX/internal control requirements

Communication & language

• Proficiency in English and Japanese (written and spoken) to communicate with regional and local stakeholders.
• Strong attention to detail and ownership mindset, with the ability to work under time pressure and manage competing priorities around cut-offs and service levels.
• Strong stakeholder management and customer service mindset, able to communicate exception root causes clearly and drive closure with requestors, approvers, DTO, Treasury partners, Business Units, banks, and system support teams.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.