Epic Application Coordinator II (IT@JH Health IT)
Johns Hopkins University
IT@JH is seeking an Epic Application Coordinator II, to join the in support of Epic Pathology application teams. The Epic Application Coordinator II will play a key role in supporting and coordinating Epic Systems applications, specifically the Digital Pathology Program for the Health System. This position requires a solid understanding of clinical workflows, a foundational knowledge of Epic Systems functionality, and the ability to collaborate with end-users and colleagues to enhance the efficiency of our healthcare systems.
Specific Duties & Responsibilities
Application Support
- Provide day-to-day support for Epic Systems applications, addressing end-user inquiries and troubleshooting issues.
- Collaborate with end-users and IT teams to understand and address workflow challenges, ensuring optimal system performance.
- Assist in the implementation of updates and enhancements to Epic Systems applications.
Documentation and Training
- Contribute to the development and maintenance of documentation, including training materials and standard operating procedures.
- Assist in the delivery of training programs for end-users, promoting the effective use of Epic Systems functionalities.
- Support the creation of user guides and educational resources.
Coordination and Collaboration
- Collaborate with cross-functional teams to coordinate and implement Epic Systems applications, ensuring alignment with organizational goals.
- Participate in project planning and execution, providing support for the successful implementation of system changes.
- Act as a liaison between end-users and IT teams, facilitating effective communication and understanding of system requirements.
Quality Assurance
- Assist in quality assurance activities, including testing and validation of Epic Systems configurations and updates.
- Collaborate with end-users to gather feedback, identify areas for improvement, and contribute to the resolution of issues.
*Other duties as assigned, including on-call support on a team rotational basis.
Minimum Qualifications
- Bachelor's Degree in a related field.
- Three years of operational experience in a clinical or healthcare business operations setting or in information technology.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Experience in a role related to workflows in clinical or healthcare business operations.
- Familiarity with Epic Systems functionality is desirable.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively in a fast-paced and dynamic environment.
Classified Title: EPIC Application Coordinator II
Role/Level/Range: ATP/04/PD
Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri 8:30-5:00
FLSA Status: Exempt
Location: Remote
Department name: IT@JH Health IT
Personnel area: University Administration