Senior Business Analyst (University Registrar (OUR))
Johns Hopkins University
The Office of the University Registrar (OUR) is comprised of technical and functional experts on all functions of the Registrar's office, including protection and integrity of the student records, reporting compliance, institutional needs, data stewardship, technical enhancements, and business solutions.
We are seeking a Senior Business Analyst who will support Johns Hopkins University’s preparations for a multi-year Student Information System (SIS) implementation, collaborating with cross-functional teams by working with stakeholders on essential project elements such as articulating the current state; defining business process requirements; communicating problem analysis and user stories to appropriate individuals; prioritizing work in alignment with overarching functional and technical strategic initiatives; developing clear and defined selection criteria to aid the SIS RFP process; creating and maintaining documentation and training materials for student-system related improvement projects; and assisting with resolution of production-related issues identified by campus partners. As a key functional expert for student system maintenance, enhancements, and integrations, this position collaborates with functional and technology teams across the university, including (but not limited to) Admissions, Financial Aid, Student Accounts, Divisional Registrar and Record Offices, Student Enrollment & Account Management (SEAM), and University Information Systems (UIS).
In addition, this position supports fundamental Registrar responsibilities, including the protection and integrity of student records, data stewardship, and internal and external compliance, and provides cross-functional support within OUR as required.
Specific Duties and Responsibilities
Data Management, Analysis & Support of Operations
- Using a continuous improvement mindset and prioritizing organizational agility, lead efforts to enhance/improve student systems as needed; participate in maintenance, development, and testing phases of student information system (SIS) and other software as needed; identify relevant subject matter (SME) experts as needed to ensure the success. of system enhancements and projects.
- Conduct stakeholder interviews related to data analysis, data interpretation, and process design to identify, recommend, and solve business problems within areas governed by OUR: student information systems, student records and maintenance, reporting and compliance, academic catalogue and schedule.
- Use analytic and process management tools to effectively gather and analyze data to improve business processes and workflow in these areas.
- Efficiently gather and synthesize data, conduct research, and summarize conclusions.
- In partnership with divisional records/Registrar offices and functional SME’s, develop test cases and perform and coordinate user-acceptance testing as needed for new student systems projects, enhancements, and bug fixes.
- Assist with other projects as needed, and other general office functions as assigned.
Project Management
- Establish knowledge of financial, business, and technological practices around the university to effectively support process documentation.
- Lead discussions with stakeholders to develop project strategic plans/roadmaps based on the needs of stakeholders. This includes the ability to:
- Prioritize requirements based on estimated impact to users, cost to implement, and availability of existing solutions.
- Measure and evaluate the success of solutions.
- Present roadmaps and progress to executive stakeholders.
- Perform project management duties.
- Assess change readiness among stakeholders, identifying and helping mitigate implementation barriers and risks as needed.
Stakeholder Relationship Management
- Lead and manage others in developing innovative solutions to important, highly complex strategic and operating problems within administrative student services.
- Independently lead stakeholder interviews and/or design sessions by running well-organized meetings.
- Work closely with stakeholders to understand and translate their functional needs into technical requirements.
- Quickly establish credibility for the project by proactively building strategic working relationships.
- Effectively obtain and respond to stakeholder feedback, measure customer satisfaction, and track performance.
To accomplish these duties, the individual will:
- Implement advanced strategies for gathering, reviewing, and analyzing data requirements.
- Lead and manage work with professionals from multiple functional offices and divisions.
- Prioritize requirements and create conceptual prototypes and mock-ups.
- Master strategic business process modeling and Lean/human-centered design concepts (through professional development courses as needed).
Special Knowledge, Skills, or Abilities
- Functional knowledge of best practices in Registrar's Office functions; data management and analysis, student information systems, student record maintenance, curriculum management, catalogue and scheduling maintenance, FERPA and other compliance-related mandates, reporting, training and documentation, and project management.
- Outstanding leadership and analytical skills, excellent problem-solving and critical thinking skills, and strong written and oral communication and presentation skills.
- Advanced organizational skills and the ability to manage multiple projects/assignments simultaneously in a fast-paced work environment.
- Experience with Lean and other business improvement and process mapping tools.
- Skilled at executing business process improvement, business process design/redesign, functional requirements development, and data gathering and analysis responsibilities.
- Mastery of Microsoft applications (e.g., Word, PowerPoint, Excel, Visio).
- Capacity to quickly earn the trust of others, facilitate meetings, and develop positive working relationships across the organization.
- Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort.
Minimum Qualifications
- Bachelor's Degree
- Five years of related experience, preferably within testing and business requirement gathering
- Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula
Preferred Qualifications
- Master’s Degree
- Six years of related work experience demonstrating increasing responsibility
- Management consulting experience is strongly preferred
- Experience in higher education, project management, student information systems, degree audit system, Salesforce, imaging applications (OnBase), and business intelligence (BI) tools
Classified Title: Business Solution Analyst
Job Posting Title (Working Title): Senior Business Analyst (University Registrar (OUR))
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73,300 - $128,300 Annually ($92,700 Targeted Salary, Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F, 8:30am-5:00pm
FLSA Status: Exempt
Location: Hybrid/JH at Keswick
Department name: University Registrar
Personnel area: University Student Services