We are seeking a Business Solution Analyst who will be responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology, including developing, maintaining and organizing test cases, test scripts and test scenarios for the university’s information systems. This includes test events and various other test deliverables for projects, enhancements, operations and maintenance activities, common understanding and documentation of scope, requirements and design amongst stakeholders including sponsors, decision makers, content owners, users and technical teams. This position will also serve as a liaison providing assistance to various business partners by understanding the business requirements at a depth sufficient to define technical deliverables, including appropriate test coverage to ensure quality product is delivered. Position is also responsible for analyzing and reporting meaningful metrics on testing status and operations.

The Business Solution Analyst will provide a layer of essential services surrounding software development services, including the analysis and gathering of requirements, engaging with developers/engineers on solution design, and designing test suite in parallel with software development that will ultimately ensure delivered product meets quality standards, is fit for use, and meets expectations articulated by our customers.

Collaborates with various IT@JH teams for technical direction and feasibility studies to propose solutions that address requirements. Applies proven communication, analytical and problem-solving skills to deliver value-added solutions and to ensure project deliverables meet specifications. Expected to critically evaluate articulated needs or requirements and propose technical solutions to address them, leveraging standards to the extent possible. Ability to evaluate vendor-provided solutions relative to business needs/requirements and recommend suitable solutions is essential.

This position includes applying knowledge to identifying and developing test cases, automated test cases, unit testing, test scripts for identified business requirements, and corresponding data requirements for various business processes. This position also includes responsibilities for individuals to recommend tools, execute tests and manage defects.

This position requires a combination of strong functional abilities, writing, data visualization and user facing skills. Critical skill requirements include: analysis and gathering of requirements, documentation, creating data flow diagrams and/or visual prototypes & visual representations of data, strong verbal and written communication, developing test cases, automated test cases, unit testing and test scripts.

Under limited guidance, responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test-driven development of solutions by maintaining test plans and test assets for teamwork (enhancement, support and maintenance projects.) Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client relationships through positive interactions.

The Business Solution Analyst for Non-Degree/Non-Credit (NC&NC) and Microcredentials is responsible for administration, maintenance, data governance, and performance of the university’s ND&NC and Microcredential technology platforms (Modern Campus and Accredible). In addition, the position will provide day-to-day management of the billing, allocation charges, and recovery chargebacks for those systems and apply analytical tools for financial information for internal reporting purposes.

In collaboration with Vice Provost of Academic Affairs and Innovation, the NDNC & Microcredentials program manager, and the JHU NDNC & Microcredential Advisory Committee, this position will ensure that the relevant technology platforms (Modern Campus and Accredible) are performing optimally in accordance with data governance decisions and institutional guidelines/policies to support the NDNC & Microcredentialing business work streams offered by all ten of JHU’s schools as well as numerous centers and institutes. The position will routinely interact with the platforms’ vendors, central IT, as well as the individual school technology and NDNC/Microcredential leads. The position will also be responsible for oversight of day-to-day billing, allocation charge, and recovery chargebacks being processed through the Modern Campus system as well as financial reporting to the

VP of Academic Affairs and Innovation, Advisory Committee, and school divisional business officers. The position will need to be a strong collaborator given that these are new university-wide technology platforms and will also need to be comfortable operating with some level of independence, elevating necessary decisions and challenges to the VP of Academic Affairs and Innovation, as warranted.

It is anticipated that the position will spend 60% of the time on senior systems administrations duties as outlined in that job description. The remaining 40% of the time will be spent managing billing and financial operations for the ND&NC revenues processed through the Modern Campus System and specified below.

Position can be fully remote or hybrid.

Specific Duties & Responsibilities

• Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use.
• Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering.
• Create test strategy based on the analysis of design document and requirements.
• Design test plans for projects and work with project teams and business partners to obtain approval.
• Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards.
• Generate test scripts and perform test analysis. Test scripts will be manual or automated.
• Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed.
• Report test results and metrics to management and team in timely manner.
• Define test cases, scripts and corresponding data sets.
• Manage and execute test preparation activities with minimal supervision.
• Perform test execution and defect tracking (if applicable).
• Learn, support, maintain and train users on testing tools.
• Identify other uses and expansion of the tool sets.
• Write business cases, business requirements, develop functional specs and functional prototypes.
• Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
• Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems.
• Facilitate meetings, create status reports and communicate with stakeholders or business users, under guidance.
• Manage billing services and equipment, as needed for designated area of oversight.
• Manage vendor relationships, inventory ordering and oversight, deployment processes to faculty and staff, tracking supplies and billing processes.
• Manage billing operations for designated area of oversight.
• Manage vendor relationships within designated area, including regular vendor meetings for services, billing and/or dispute identification and resolution.
• Develop and maintain database tools and technical applications.
• Provide project management for changes to processes and databases to include integration of processes, testing and auditing of upgrades and system enhancements.
• Ensure contract/regulatory compliance of products and services.
• Analyze and identify risk assessment regarding potential security issues, financial and business risk.
• Oversee integration of billing systems with university systems.
• Other duties as assigned.

• Bachelor's Degree.
• Five years of related experience preferably within testing and business requirement gathering.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Knowledge in the assigned application as well as the platform on which it runs (SQL Server).
• Higher education experience is helpful but not required.

Highly Preferred Qualifications

• Modern Campus or registration platform.
• Student information system.
• A credible or another Mico credential/Badging Platform.

Technical Skills

• Agile Methodology- Intermediate
• Application Architecture-Intermediate
• Data Architecture and Design- Intermediate
• Data Visualization - Intermediate
• JIRA- Intermediate
• Operating Systems - Intermediate
• Product Requirements-Intermediate
• Software Development Life Cycle- Intermediate
• Software Documentation- Intermediate
• Systems Architecture- Intermediate
• User Story- Intermediate
• Workflow Management- Intermediate

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Business Solution Analyst
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday 8:30am - 5:00pm
FLSA Status: Exempt
Location: Remote
Department name: Assoc Provost for Acdmc Affs Off of
Personnel area: University Administration