North America Technology Support Lead for Electronic Trading Technologies
JPMorganChase
North America Technology Support Lead for Electronic Trading Technologies
Job Information
- Job Identification 210643407
- Job Category Technology Support
- Business Unit Commercial & Investment Bank
- Posting Date 07/10/2025, 01:41 PM
- Locations 383 Madison Ave, New York, NY, 10179, US
- Job Schedule Full time
- Base Pay/Salary New York,NY $142,500.00-$190,000.00
Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Electronic Trading Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience in managing and leading a support team.
- Experience interacted with trading desk heads on a daily basis
- Working knowledge of dark pools, liquidity trading, high frequency order placement
- A good understanding of various technologies such as UME, Kafka, TCP/UDP
- Ability to write senior detailed post mortems with clear follow ups
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Experience managing an Electronic trading technology stack
Preferred qualifications, capabilities, and skills
- Experience in managing a front office trading support team
- Managed a trading stack that trades sizeable volume
- Experience in working with machine learning or AI trading technologies
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
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