Technology Support I
JPMorganChase
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Job Information
- Job Identification 210641009
- Job Category Technology Support
- Business Unit Commercial & Investment Bank
- Posting Date 22/07/2025, 19:28
- Locations 10 S Dearborn St, Chicago, IL, 60603, US
- Job Schedule Full time
- Job Shift Day
- Base Pay/Salary Chicago,IL $66,500.00-$90,000.00
Job Description
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.
Job responsibilities
- Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
- Assist in the improvement of operational stability and availability through participation in problem management
- Ability to work outside of normal hours including participating in a changing/rotational on-call schedule that includes weekends and holidays (as per business needs) is required
- Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
- Work collaboratively in teams and develop meaningful relationships to achieve common goals
- Work on issues independently and communicate to management and required stakeholders, both internal and external
- Manage complex process flows and trouble shoot issues with partners like Development team and Infrastructure team
- Fix bugs and find the problem and provide resolutions in short timelines
Required qualifications, capabilities, and skills
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
- Familiarity with Service Now Change Management, Incident Management, Problem Management processes
- Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
- Knowledge of Redhat Linux, Oracle, and Java
- Have the ability to write and analyze complex SQL queries and script in various languages such as Python, Bash, Perl
- A sense of curiosity to future out problems, as well as self-motivation to drive those problems toward solutions
- Sound knowledge of the ITIL or Incident, Problem and Change management for Production support
- Understanding of data security and controls
Preferred qualifications, capabilities, and skills
- 2 years of experiences in Application or Production Support or equivalent experience in Application Development, or support role in SDLC processes
- Exposure to newer technologies such as AWS, Kafka, Micro services, Cassandra is preferred
- Monitoring tool familiarity such as: Datadog, Geneos, Splunk, Grafana, and/or Dynatrace preferred
- Experience with DevOps tools, AWS or other Cloud technologies is preferred
- Financial services industry/ tech experience is a plus
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
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