Technology Support II - Linux/Oracle
JPMorganChase
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Job Information
- Job Identification 210647907
- Job Category Technology Support
- Business Unit Commercial & Investment Bank
- Posting Date 07/24/2025, 12:44 PM
- Locations 4915 Independence Pkwy, Tampa, FL, 33634, US 10 S Dearborn St, Chicago, IL, 60603, US
- Job Schedule Full time
- Base Pay/Salary Chicago,IL $76,000.00-$105,000.00
Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in the Commercial & Investment Bank, you will be responsible for supporting critical payments applications that are essential to our global banking operations. Propel operational success with your expertise in technology support and a commitment to continuous improvement. You will ensure the operational stability, availability, and performance of our production application flows, supporting several critical payments applications. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Strong knowledge of Linux operating systems and Oracle databases
- Excellent problem-solving skills and the ability to work under pressure
- Strong communication and collaboration skills
- Ability to work independently and as part of a team
- Experience with DevOps practices and tools
Preferred qualifications, capabilities, and skills
- Experience with cloud technologies, Kubernetes, NoSQL database.
- Proficiency in scripting and programming languages (e.g., Python, Shell scripting) for automation purposes.
- Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace, Datadog, Geneos, Cloud watch, OpenSearch
- Familiarity with ITIL processes and best practices
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
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