Technology Support, Associate
JPMorganChase
Technology Support, Associate
Job Information
- Job Identification 210653543
- Job Category Technology Support
- Business Unit Asset & Wealth Management
- Posting Date 05/08/2025, 12:10
- Locations 6TH & 7TH FLRS,WINGA & 6TH 7TH,8TH, & 9TH FLRS, WING B,PARADIGM TOWERS, , MINDSPACE L.RD,MALAD(W), Mumbai, IN-MH, 400064, IN
- Job Schedule Full time
Job Description
Serve as an emerging member of an 55IP Global Application (Tech / Production) Support team to provide technical assistance to 55IP and JPMorgan clients.
You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect opportunity for you.
As a Technical Support Engineer II at JPMorgan Chase within the [AWM – 55IP], the mission of this role is to be a part of team of technologists toward supporting next-level solutions that will impact a fast growing business. The ideal candidate for this role has in-depth experience in design of support systems & processes, developing & mentoring a team of engineers and serving client requests. The candidate will employ latest technologies, data management, and security practices in all aspects of application support & monitoring. Critical thinking, clear communication, and collaboration will be key to the success of this role.
Job Responsibilities
- Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
- Responsible & accountable for triaging and escalating production issue causing outages.
- Adhere to processes, company policies, required to deliver high quality services to clients & partners.
Required qualifications, capabilities, and skills
- 5-7 years of profession experience with at least 3 years in Production Support
- Degree in Computer Science or equivalent practical experience in related technical field.
- Strong understanding and knowledge of cloud services (SaaS, IaaS, PaaS), Web-based applications and IT infrastructure
- Working knowledge in one or more general purpose programming languages such as Python, shell scripting
- Advanced skills in monitoring & administering Linux systems.
- Database server monitoring, including intermediate-level understanding of SQL.
- Experience in supporting Web based applications (Nginx, WebSphere, Apache Tomcat, Mule)
- Understand source control techniques and/or familiar with Git / BitBucket
- Proficient in technology toolkits as ServiceNow, Jira, Splunk, Monitoring tools like Dynatrace, AWS Cloudwatch, Datadog, Geneos and job scheduling tools like Airflow, Autosys and Control-M.
Preferred qualifications, capabilities, and skills
- Familiar with site reliability concepts, principles, and practices
- Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Datadog, Splunk, and others
- General knowledge of financial services industry (preferred)
Similar Jobs