Technology Support III - Production Support (Trading Desk/Credits)
JPMorganChase
Technology Support III - Production Support (Trading Desk/Credits)
Job Information
- Job Identification 210653532
- Job Category Technology Support
- Business Unit Commercial & Investment Bank
- Posting Date 08/12/2025, 05:53 AM
- Locations VENTURA TOWERS,2ND3RD,4TH,5TH & 8TH, (PART)FLRS,HIRANANDANI BUSINESS , PARK,C.A.RD,POWAI, Mumbai, IN-MH, 400076, IN 6TH & 7TH FLRS,WINGA & 6TH 7TH,8TH, & 9TH FLRS, WING B,PARADIGM TOWERS, , MINDSPACE L.RD,MALAD(W), Mumbai, IN-MH, 400064, IN
- Apply Before 08/18/2025, 01:00 AM
- Job Schedule Full time
- Job Shift Day
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provide front line technology support to Credit Exotics trading desk
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
-
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Knowledge of LINUX/UNIX operating systems, i.e., executing functional commands
- Knowledge of scheduling tools (Autosys, Control M)
- Experience with database technologies, i.e., ability to develop and execute SQL queries
- Knowledge of development tools (Jenkins, Git, BitBucket)
Preferred qualifications, capabilities, and skills
- Experience with Python or Basic Cloud knowledge (AWS or Kubernetes)
- Working understanding of public cloud
- Experience in handling excel basic, advanced level
- Experience or knowledge of working in a DevOps / SRE model would be an advantage
- Experience in supporting Exotics / Front office desk is desirable