Business Operations Analyst
JPMorganChase
Business Operations Analyst
Job Information
- Job Identification 210665771
- Job Category Operations Support
- Business Unit Consumer & Community Banking
- Posting Date 2025-09-11, 01:18 p.m.
- Locations 7610 W Washington St, Indianapolis, IN, 46231, US 300 N King St, Wilmington, DE, 19801, US 1111 Polaris Pkwy, Columbus, OH, 43240, US 8181 Communications Pkwy Bldg F, Plano, TX, 75024, US
- Job Schedule Full time
Job Description
Are you interested in helping lead a once-in-a-generation transformation at the premier global financial services institution?
Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities, and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences. The team works with SME’s across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management.
As an Analyst within Operations 2.0, you will be at the forefront of transforming our operational processes by leveraging strategic opportunities presented by Deposits 2.0 and other change efforts. You will collaborate with cross-functional teams to influence the design of new deposit products, ensuring operational considerations are met and strategic initiatives are executed effectively. Your role will be crucial in mapping processes, identifying pain points, and leveraging data-driven metrics to improve end-to-end experiences. With your curiosity, courage, and expertise in consulting and product knowledge, you will drive significant improvements and avoid incurring additional operational debt.
Job Responsibilities:
Influence the design of new deposit products to ensure operational considerations are integrated
Execute strategic initiatives to enhance operational efficiency and effectiveness
Conduct journey and process mapping to identify and address operational pain points
Collaborate with cross-functional teams to define visionary target states and drive improvements
Ensure successful delivery of Deposits 2.0 initiatives, including impact assessment and gap closure
Make strategic interoperability decisions and assess their impacts on operations
Develop plans for remaining and new processes that are less than ideal
Required Qualifications, Capabilities, and Skills:
Proven experience in consulting and product knowledge
Strong analytical skills with the ability to leverage data-driven metrics
Excellent collaboration and communication skills
Ability to map processes and define visionary target states
Experience in conducting impact assessments and gap closure
Curiosity and courage to drive change and improvements.
Ability to work effectively with cross-functional team
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
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