Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team

Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission?

We are looking for an enthusiastic and team-oriented Billing Support Analyst to join the APAC Billing Support team in India. You will be engaging with a talented and fast-moving group of sales representatives and other internal stakeholders daily in support of the order-to-cash cycle for all of our business lines. Beyond effectively resolving and escalating issues, you will also be the face of LinkedIn to our customers and are entrusted to delight them and add value through your interactions.

Responsibilities:

• Provide exceptional billing and invoicing support to LinkedIn customers and internal requesters leveraging email, chat support and occasionally, virtual calls.
• Work within a queue-support model, prioritizing and resolving time-sensitive issues with a high degree of precision and accountability.
• Ensure deliverables are met as per defined KPI performance targets such as case productivity, time in queue, customer satisfaction scores and quality of customer experience.
• Process amendments on customer accounts, contracts and invoices in a timely and accurate manner, in compliance with internal processes.
• Handle complex and urgent issues timely and sensitively, escalating issues with urgency as needed and collaborating with management to drive to resolution.
• Drive and coordinate issue resolution working with cross-functional partners such as accounts receivables, account management teams, tax, legal and other internal stakeholders in APAC and globally.
• Collaborate with global Billing Support teams across different regions and time zones.
• Demonstrate good analytical, problem-solving and communication skills.
• Perform additional duties as required
  
  
  

Qualifications

Basic Qualifications:

• 2+ years of experience in billing support or order management in a B2B environment
• 2+ years of experience in customer-facing roles along with working with sales teams.
• Understanding of OTC and related processes
  
  
  

Preferred Qualifications:

• Experience in online customer service, communicating via email, chat and virtual calls
• Experience working in CRM: Oracle, Salesforce, Microsoft Dynamics
• Experience working in information technology companies and SaaS
• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
  
  
  

Suggested Skills:

• Order Management
• Customer Service
• Investigation
• Communication
• Time management
  
  
  

Additional Information

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.