Senior Education Customer Success Engineer
MathWorks
Senior Education Customer Success Engineer
- Job: 36462-MTUE
- Team: Education Customer Success
- Location: NL-Eindhoven
Job Summary
As a MathWorks Customer Success Engineer you will partner with universities to understand their technical and business challenges. You will use the insights gained to paint a vision of how MathWorks can help them address their challenges in education and research. Conversation topics will include computational thinking, learning to code, simulation, the benefits of teaching/learning MATLAB skills, and use of MathWorks’ products in industry. You will demonstrate the value of MATLAB and Simulink to grow their adoption in curriculum, research and commercial projects.
Responsibilities
Territory Planning and Strategy: In collaboration with the other members of the team, perform data-driven account assessments to determine overall health of an account. Develop Technical Engagement Plans and associated activities to increase adoption and usage of MathWorks’ products across your territory. Regularly review the key metrics to adapt your plans.
Execute Technical Engagement Plans: Travel to universities and engage customers to advocate and support deeper adoption and usage of MathWorks’ products across all aspects of a university, including curriculum and coursework, in research and commercial projects, and in high-impact student activities (competitions, projects etc.). Prepare and deliver presentations, demonstrations, and application examples.
Champion computational thinking: Influence academic leaders to incorporate computational literacy in their curriculum. Identify, track and influence adoption of MathWorks’ products in relevant Engineering, Science and Business courses, at both the undergraduate and postgraduate levels. Motivate the value of teaching MATLAB/Simulink skills, supporting problem set development and integration, and supporting integration of products into key hardware projects and laboratories.
Create vision beyond curriculum: Identify key research projects and groups that can benefit from the adoption of MathWorks’ products. Engage these groups to understand their goals and challenges. Leverage product knowledge and industry experience to recommend MathWorks’ solutions.
Cultivate champions: Establish rapport with leading faculty and researchers to persuade them to advocate MathWorks’ product on-campus and in the broader education community. Advocate on behalf of customers to influence the future of MathWorks’ products.
Be Resourceful: Engage other MathWorks personnel to assist in key activities and specialized product areas to ensure successful adoption and usage across an entire university.
Minimum Qualifications
- A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.
Additional Qualifications
- A relevant MS or PhD in Engineering or Applied Science from a top tier university
- Fluent English language skills (written and spoken) are required
- Proven working experience with MATLAB & Simulink
- Experience with other MathWorks products is a plus
- Experience in developing laboratory or course material is a plus
- Experience as an instructor and/or a researcher is a plus
- Experience in a customer facing technical or marketing role is a plus
- Strong Dutch, French or German language skills are a plus
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
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