Demand & Defect Analyst
McDonald's
Company Description
About Us
McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.
Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely
Job Description
Are you an analyst who thrives on precision and has a passion for quality, technology, and enhancing business operations?
McDonald’s UK & Ireland is looking for a Demand & Defect Analyst to join our Technology team. In this role, you’ll play a vital part in ensuring the seamless rollout of digital innovation across our 1,400+ restaurants - collaborating with global teams, suppliers, and local stakeholders to embed quality at every stage of delivery.
You’ll lead the planning and reporting of test activities, manage defect pipelines, and help drive continuous improvement through best-in-class tools and insights — all while shaping the digital experience for millions of customers across the UK and Ireland.
What You’ll Be Doing:
- Plan, coordinate, and prioritise testing activity across our UK&I tech portfolio
- Track and report progress on testing and defect resolution to ensure transparency and accountability
- Run dashboards and reporting tools (Jira, Confluence, Smartsheets) for our QA & Test function
- Partner with global and local teams to automate test cases and introduce new tools
- Collaborate with internal and external stakeholders to improve processes and product quality
- Identify blockers early, escalate effectively, and help keep deployments on track
Qualifications
What You’ll Need:
- Hands-on experience in a testing function or product quality assurance team
- Expertise with Jira, Confluence, and Microsoft Office — especially Excel (preferred)
- Strong analytical skills and the ability to translate data into clear, actionable reporting
- Confidence working cross-functionally in a fast paced, agile environment
- Curiosity, drive, and a problem-solving mindset
- Exceptional attention to detail and strong organisational skills
What You’ll Get:
- Access to industry-leading training and development opportunities
- A collaborative and inclusive culture where your contribution really matters
- Competitive salary, performance bonus, cash allowance, plus free lunch and gym access
- Hybrid working with flexibility between home and office
- The chance to support large-scale, high-impact digital transformation projects
Additional Information
Company Vision and Culture…
Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
At McDonald’s we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”
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