Senior Manager, Tech Lead
McDonald's
Company Description
McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favourite McD restaurant.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description
The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants efficiently and effectively.
The Senior Manager Tech Lead for Restaurant Technology will be responsible for the technical direction, strategy, overall deployment and adoption of Instore cashless and fiscal capabilities within our restaurants.
Accountabilities & Responsibilities:
- Establish a technical vision and strategy for restaurant products, specifically focusing on McDonald’s Point of Sale’s cashless system of payment and fiscal components of the POS.
- Drive a technical direction for the product and lead a development squad
- Assist with critical transformation effort to modernize McDonald’s POS and reduce complexity and time to deploy
- Partner with our restaurant platform and engineering teams to review architecture, solution designs and drive alignment on a Platform and Application North Star
- Attend all squad level ceremonies and act as the leader of the Software Development Engineers (SDE’s) of the respective squad.
- Lead the output (quality and efficiency) of external and internal vendor squads to ensure they are delivering to the standards required by McD
- Ensure the code development is in line with the architectural, quality and security standards and practices
- Maintain documentation standards for all software shipped by the squad
- Answer technical questions from the squad and stay accountable for technical solutioning
- Accountable for adoption of new features including QA, push to production and defect remediation
- Mentor junior TLs when applicable
- Assist and be the subject matter authority on features and capabilities to our development partners and other product teams to ensure alignment
- Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business.
- Build and implement optimization experiments to validate and optimize features adoption
- Provide leadership to team members and peers by collaborating; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; leading resources; driving the resolution of issues; and holding self and team accountable for results
- Serve as a technical subject matter professional for junior configurators, providing on the job mentoring/training, assisting with configuration design, and reviewing work products
Experience required:
- Significant software development experience, with knowledge of Agile software development processes
- Experience teaming up with team members across an at-scale, complex, global matrixed org setup
- Excellent understanding of latest development technologies
- Experiences with code refactoring, design patterns, iterative development, continuous deployment, highly scalable applications, and application security
- Skilled in pair programming, continuous integration, development without testing, and gradual design
- Experience in Agile Development, application of Agile techniques and delivery practices
- Encourages Agile methodologies adoption to ensure dedicated attitude in product teams
- Strong communication skills with ability to explain complex technical decisions to non-technical collaborators
- A bias toward action and incremental improvements
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
- Advanced technology experience required, .NET experienced preferred
- Expertise on McDonalds POS system preferred
Additional Information
At McDonald’s we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”