Technical Business Analyst
McDonald's
Company Description
About Us
McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.
Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely
Job Description
The Opportunity
In this exciting opportunity you will be accountable for the planning and coordination of all test activities across the UK&I technology portfolio. You will work with the deployment team and suppliers on test planning, as well as reporting on completion and defect management.
What will my accountabilities be?
- Accountable for gathering, analyzing, and documenting business and technical requirements across the technology portfolio, ensuring alignment with strategic objectives and stakeholder needs.
- Responsible for translating business requirements into clear technical specifications for development and delivery teams, enabling efficient solution design and implementation.
- Accountable for supporting solution design and integration activities, ensuring technical feasibility and compliance with enterprise architecture standards.
- Responsible for maintaining and managing documentation repositories and collaboration tools (e.g., Jira, Confluence, Smartsheets), ensuring accuracy and accessibility for all stakeholders.
- Responsible for producing detailed reporting and dashboards on requirements progress, delivery status, and key risks for the UK&I technology function and PMO.
- Provides insights and recommendations to the Quality Consultant on solution quality, readiness, and alignment with business objectives.
- Works closely with technology partners and vendors to identify opportunities for process improvement, automation, and enhanced technical capabilities.
- Responsible for supporting data analysis and validation activities, ensuring data integrity and consistency across systems during deployments.
- Collaborates with supplier management teams to assess vendor performance and identify opportunities for optimization in technical delivery.
- Works closely with project managers and deployment officers to resolve issues related to requirements, dependencies, and technical blockers.
- Escalates critical risks and blockers promptly to relevant stakeholders, ensuring timely resolution and minimal impact on delivery timelines.
- Actively participates in multi-functional team meetings, contributing technical and business insights to drive successful outcomes.
What Team will I be a part?
You will work as part of the Deployment & Testing team which forms part of the wider Technology team for the UK&I and Global business. We are a high energy team, looking for an individual who can add their talent and personality to make us even better.
Who are my customers?
Customers of this role will include:
- Our Franchisees and restaurant teams
- Global Technology colleagues in other McDonald’s markets and those working in global and segment functions.
- Our UK&I testing supplier
- Global product teams, local product teams, local product suppliers
- The Quality Consultant and the Platform Deployment Lead.
Qualifications
What background do I need to have?
An individual who understands the importance of building relationships across the business, with excellent curiosity, communication and influencing skills will do well in this role. An attention to detail, an analytical approach and the ability to quickly identify the root cause of issues will be critical to success in the role.
An individual fulfilling this role will be passionate about and demonstrate success in:
- Previous experience of a test function or a product quality assurance team.
- Exceptional analytical skills and ability to develop reporting to drive change.
- Previous experience in defect management and reporting
- Excellent knowledge of Jira, especially around its use for a test function.
- Ability to identify key metrics for business reporting in order to drive continuous improvement of product quality and deployment practices.
- Strong communication skills – written, verbal and presentation
- Exceptional organisational skills and experience.
- Computer Literate - Sophisticated Excel, Word PowerPoint. Jira & Confluence essential.
- Comfort and experience working in a fast paced and changing working environment
- Experience in identifying and using external best practice to deliver best in class deployment solutions
- Excellent problem solving skills and curiosity to explore new ways of working.
- Display leadership behaviours and characteristics and a desire to develop self
- Experience and an ability to think outside of the box to tackle problems supporting a more frequent and smoother deployment process
- Seeking opportunities for continual improvement.
Additional Information
Company Vision and Culture…
Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
At McDonald’s we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”
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