Solution Specialist Director--AI workforce
Microsoft
Sr Solution Specialist Manager--AI workforce
Beijing, China
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Overview
Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.
In the AI Business Solutions (ABS) Specialists team, we are looking for passionate, experienced, and credible specialist leaders who will follow the model | coach | care approach to developing and winning team sales strategy that will deliver on the ABS Solution Area goals. As an ABS Specialist Manager, you will lead transformational shifts to drive deployment and create business value for customers. You will provide direction/guidance on the development of solutions across solution areas and support areas. You will coach the team to be an AI transformation expert for customers helping to build and win with a strong business case. You will lead a team to develop strategies for driving and closing opportunities. You will facilitate the development of partner strategies and ensure execution. You will contribute to setting up the events and promoting best practice sharing across subsidiaries. You will oversee the end-to-end business across geographical regions. You will ensure the team meets sales targets and operational standards and maintains the health of metrics within the assigned territory. You will interact with corporate leadership and senior-level stakeholders to get support for their team and the geographical regions. You will act as a thought leader to help their team connect Microsoft solutions to customer business impact.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
10+ years technology-related sales or account management experience
OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience
OR equivalent experience
7+ years DevOps experience, including Agile, CI/CD, quality, automation, and security with one or more of the DevOps toolchains (i.e., Azure DevOps, GitHub, GitLab, Atlassian).
5+ years of DevSecOps experience and Shift Left practices with products such as GitHub Advanced Security, Checkmarks, Fortify, SonarQube, Defender for Cloud
Solution Sales Experience: 3+ years in customer-facing advisory or pre-sales to demonstrate the ability to distill core technical concepts and connect them to business outcomes
Work experience should involve presales, technical consulting, solution design, project envisioning, planning, development, deployment, and management. Proven customer facing consultative skills
Responsibilities
You will lead and support your team as a people manager by fostering empowerment and accountability, guided by the principles of model, coach and care:
- You will lead teams in identifying and advancing new business opportunities, integrating impactful industry insights into customer engagements, and driving strategic projects and high-impact AI solution deployments that deliver measurable business value.
- You will guide your team in developing and executing opportunity strategies through effective orchestration, ensuring alignment with customer needs. This includes coaching on how to engage customers to uncover business challenges and facilitate meaningful solution discussions.
- You will coach your team on applying the orchestration model and support them in building a strong partner network to drive cross-sell and up-sell motions.
- Leveraging your technical and market expertise, you will mentor your team on connecting Microsoft solutions to customer outcomes and act as a thought leader in AI transformation conversations.
- You will define long-term customer satisfaction strategies, lead whitespace analysis, and participate in strategic territory planning. You’ll ensure alignment across departments through regular ROB reviews and planning sessions.
- You will be accountable for achieving sales targets and maintaining operational excellence. This includes coaching your team on product and sales knowledge, ensuring completion of required training and certifications, and monitoring key performance metrics across the territory.