Senior Software Engineer
Microsoft
Senior Software Engineer
Multiple Locations, India
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Overview
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate, high-energy engineers to help achieve that mission.
The DPU team, within the Azure Hardware Systems & Infrastructure group, brings together state-of-the-art software and hardware expertise to create a highly programmable and high-performance chip with the capability to efficiently handle large data volumes. Thanks to its integrated design, this solution empowers teams to operate with increased agility and deliver significantly superior performance compared to CPU-based alternatives.
As a Senior Software Engineer in the DPU Operational Excellence team, you will be involved in designing, building, testing and deploying the tools and agents needed for operational readiness of control and data plane software that runs on DPU’s custom-built silicon in a variety of new platforms targeted at Azure compute and networking use-cases. This would entail building a deep understanding of the DPU architecture and the systems built using the DPU, understanding the end-to-end customer workflows, and building the debugging skills required to troubleshoot field issues. You will be responsible for managing the field incidents, maintaining dashboards for active/dormant cases, tracking software/firmware releases, and the fixes being carried in each, and collaborating cross-functionally in the pursuit of case resolution. This is an opportunity to build, test, and support innovative products that will be deployed on a planet scale.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications (RQs/MQs)
- Bachelor's Degree in Computer Science, or related technical discipline AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, SQL and / or Python
- OR equivalent experience
- 5+ Years of previous experience in diagnosing and troubleshooting large scale cloud compute or networking platform features/products.
Additional or Preferred Qualifications (PQs)
- Experience with Azure control plane, telemetry, monitoring, diagnostics, reporting infrastructure
- Experience with complex debug/troubleshooting in both lab and live site situations.
- Experience with dealing with large-scale data analysis to identify themes and root causes of issues
- Experience with AI agents to do live site tool automation and analysis
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Responsibilities
- Build, test and deploy innovative tools, and AI agents to reduce time to mitigate production issues.
- Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions,
- Alerting stakeholders about status and initiating actions to restore system/product/service for simple and complex problems when appropriate.
- Guide and help debug field issues. Collaborate cross-functionally and drive debug sessions to arrive at root cause.
- Maintain dashboards of live/dormant cases and KPIs.
- Feedback learnings from field issues back into the engineering dev/test process.