UX Researcher
Microsoft
UX Researcher
Multiple Locations, United States
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Overview
The Microsoft Azure Cloud Experiences Studio is seeking a motivated, creative, and customer-focused (User Experience) UX Researcher. As a part of a multidisciplinary team, you’ll directly influence and help create the next generation of cloud infrastructure and realizing our goal of creating the World's Computer. Cloud infrastructure is the foundation for everything Microsoft builds to empower customers worldwide. You’ll join a global array of technological experts from a multitude of backgrounds, life experiences, and disciplines. You’ll live and breathe the cloud, thinking through and answering the urgent needs of the world’s greatest organizations. And you’ll imagine and create the foundation of the era of intelligent computing. You'll join and nurture a culture that highly values personal growth and flexibility in response to the ever-changing global climate.
As a UX Researcher, you will drive human-centered strategy, set product direction, and contribute directly to ongoing product development by integrating insights into human behaviors, attitudes, practices, and norms. Working with product partners, you will drive short and long-term research plans to fill in knowledge gaps, prioritize inclusion, identify risks, inform product decisions, and conduct analyses to distill quantitative and qualitative data into actionable insights that represent the voice of the customer. You will have the opportunity to work within a complex space that involves engaging with and balancing the needs of multiple stakeholders, allowing you to broaden your influence and impact across the organization. This role empowers you to practice a wide range of research strategies and methodologies—from generative to evaluative to predictive—supporting innovative product development and iteration. You will be at the forefront of shaping the future of AI, applying your expertise to influence how intelligent technologies are designed and delivered. Additionally, you will collaborate closely with a world-class UX team, learning from and contributing to a diverse group of experts dedicated to creating exceptional user experiences.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
- Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences
- OR related field AND 2+ years User Experience Research experience
- OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences
- OR related field AND 1+ year(s) User Experience Research experience
- OR equivalent experience.
- 2+ years experience in mixed (quantitative and qualitative) methods studies such as surveys and telemetry analyses.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences
- OR related field AND 2+ years user experience research experience
- OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences
- OR related field AND 3+ years user experience research experience
- OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences
- OR related field AND 5+ years user experience research experience
- OR equivalent experience.
- 1+ year(s) relevant domain experience within technology sector.
- 1+ year(s) experience in research methods impacting both product direction and detailed experience design.
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Responsibilities
- Determine which mixed methods research to use and apply it, combining qualitative sense-making with rigorous statistical analysis, to distill complex data into actionable insights for a feature area, and sharing these insights in accessible ways that influence design and engineering decisions.
- Drive research that defines the customer and informs product strategy for a feature area.
- Take ownership of creating new solutions and conducting UX testing to uncover insights for continuous improvement, including Diversity & Inclusion and accessibility.
- Analyze the user funnels, using mixed methods approaches to understand behavior patterns, churn drivers, and the underlying rationale for feature adoption.
- Contribute to cross-disciplinary research efforts, mentoring other disciplines and independently managing research tools, recruitment programs, and large-scale customer learning events.