Senior Technical Program Manager - Operational Excellence
Microsoft
The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world.
The Microsoft Insider Risk Program is dedicated to safeguarding our people, data, and intellectual property from internal threats that could compromise the security and integrity of the company. Built on a foundation of innovation and collaboration, the program combines proactive detection, advanced data analytics, and effective response mechanisms to identify and mitigate insider risks. Our team is focused on developing advanced detection and response capabilities and proactive insider risk identification, enabling Microsoft to remain resilient against internal risks in an ever-evolving threat landscape. We are looking for a Senior Technical Program Manager - Operational Excellence to join to our team.
As part of this program, you will play a critical role in coordinating investigations, managing program execution, and driving strategic communication across Insider Risk operations. The successgul candidate brings deep understanding of insider risk, program delivery, and stakeholder management, with effective skills in producing executive-ready documentation, presentations, and governance materials. You’ll act as the connective tissue between technical teams, Legal, HR, and leadership, turning complex investigative and detection data into clear, actionable narratives that inform enterprise decisions.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
Program Leadership & Delivery
- Drive the planning, execution, and reporting of Insider Risk initiatives, ensuring alignment with strategic objectives and operational excellence.
- Coordinate cross-functional delivery across Legal, HR, Engineering, and Security Operations to ensure investigations, detections, and process improvements land effectively.
- Manage dependencies, risks, and timelines across multiple workstreams, ensuring consistent visibility for leadership and stakeholders.
Investigation Coordination & Reporting
- Support insider threat investigations by managing documentation, stakeholder alignment, and end-to-end communication with partner teams.
- Partner with Legal and HR to ensure investigations follow appropriate governance, privacy, and escalation processes.
- Synthesize findings from investigations into actionable insights, trend analyses, and executive-ready reports that inform preventive controls and program strategy.
Strategic Communication & Executive Reporting
- Develop compelling narratives, decks, and briefings that translate technical or investigative results into business-relevant insights.
- Deliver regular updates to executive leadership, including risk posture summaries, coverage metrics, and program milestones.
- Create and maintain a consistent voice for Insider Risk communications across the organization, balancing transparency with confidentiality.
Process & Operational Excellence
- Establish and refine playbooks, frameworks, and workflows that improve consistency and efficiency across detection, investigation, and reporting.
- Champion disciplined, process-driven execution, ensuring documentation accuracy, clear ownership, and measurable results.
- Track and visualize key program metrics that demonstrate maturity, coverage, and risk reduction progress.
Qualifications
Required Qualifications:
- Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects.
- 4+ years of experience in program management, security operations, or insider threat/CI/governance roles within large or complex organizations.
- 4+ years of deep understanding of insider risk investigations and governance processes, including coordination with Legal, HR, and Compliance partners.
- 4+ years of experience delivering structured, executive-ready communications, briefings, presentations, and written reports.
- 4+ years of effective organizational and communication skills, with a proven ability to manage competing priorities and drive alignment across teams.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
- Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
Preferred Qualifications:
- Experience leading programs within Insider Risk, Corporate Security, or Cyber Governance domains.
- Familiarity with Microsoft security and compliance tooling (Purview, Sentinel, Defender, M365 DLP, etc.) or equivalent platforms.
- Analytical mindset; able to interpret investigative or detection trends to guide program strategy.
- Highly organized, process-oriented, and disciplined in execution, with demostrated attention to accuracy and presentation quality.
#MSFTSecurity #CISOOrg
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.