Technical Program Manager II
Microsoft
Responsibilities
- You will work with engineering teams to design technical solutions for customer support experiences, identifying risks and proposing data-based mitigations.
- You’ll coordinate and ensure alignment across product and operations teams
- With minimal supervision, you will help deliver on roadmaps, track project schedules, and communicate status to stakeholders.
- You will analyze and drive continuous improvement of customer support and incident management experiences by creating and validating use cases and partnering with others to define and collect metrics.
- You’ll partner with our engineering teams in all phases of development as a subject matter expert focusing on privacy, compliance and customer support.
Qualifications
- Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 1+ year(s) of experience managing cross-functional and/or cross-team projects
- Experience using data to drive prioritization and measure progress
- Experience managing multiple concurrent projects in a fast-paced environment
- Experience translating customer requirements and scenarios into features, including writing software specifications with user experiences
- Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 4+ years of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
- Experience with building services on Azure or other cloud services
- Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI.
- Proven ability to lead through ambiguity while partnering across organizations
Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.