Responsibilities include:

• Perform diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Perform post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assist and provides guidance to other technicians to complete challenging or complex tasks.
• Complete required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Take pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
• Embody our culture and values.

Required Qualifications:

• • High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) industry work experience supporting IT equipment or related technology.
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, night-time, weekends, and/or public holidays.

  Background Check Requirements:

  Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements and evidence of a current Australian Passport.
  • NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

  Whilst not required, we also look for the following Preferred Qualifications:

  • 2+ years' industry work experience supporting IT equipment or related technology.
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

  Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.