AI Transformation is within Microsoft Commercial Business, where we aim to define, inspire and lead the AI adventure.

We are focused on our own AI and Copilot adoption by identifying our most pervasive pain points that can be solved with AI design wins; codifying our learnings and best practices; and working directly with customer and partner executives to help them accelerate their own AI Transformation with credibility and trust built from our experience as customer zero. This will come through using our own products and services, and our innovation will yield business benefits for Microsoft which we will then share with our customers.

Each day is different in the AI Transformation organization. This role requires an individual to be self-motivated, adaptive, self-directed and pro-active. The individual in this role must be comfortable with ambiguity, and excellent at communications in a fast-paced, heavily matrixed environment, while driving high quality results. AI Transformation requires team members to uphold the team’s philosophy to operate with a growth mindset powered by the highest level of integrity, inclusivity, and trust.

This role focuses on advising and being a practitioner of change in the agentic age. The individual will work with their peers and leadership to drive the human-centered change strategy forward, developing change interventions, and impactful experiences for critical roles, functions and moments that matter as we use AI and automation to transform the way work is done in MCAPS, Microsoft and for everyone on the planet.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Please note that this role is based in Paddington, London office.

Change Advisory & Activation Planning

• Serves as a senior change practitioner on integrated change and activation efforts, translating business strategy into practical, people-centered change approaches that drive field impact.

• Provides insight and advisory input to partner teams to inform change plans, ensuring alignment with business priorities, operating realities, and readiness considerations.

• Identifies opportunities to enhance and extend existing change programs through targeted activation recommendations and change interventions.

• Leads defined initiatives or workstreams as a virtual team lead, coordinating across functions to deliver outcomes through influence rather than formal authority.

Customer Zero & Internal Activation

• Leads complex internal activation efforts as a Customer Zero practitioner, applying firsthand experience with Microsoft solutions to inform adoption strategies and scalable best practices.

• Synthesizes learnings, gaps, and feedback from internal experiences to inform enablement and change recommendations for future-state ways of working.

• Partners with adjacent teams to ensure field and stakeholder readiness for customer-facing scenarios, contributing practical insights that improve consistency and effectiveness.

Insight Generation & Thought Leadership

• Gathers and analyses qualitative and quantitative feedback from field, partner, and internal stakeholders to generate actionable insights that inform program and change decisions.

• Develops high-quality change and activation artifacts (e.g., executive-ready presentations, frameworks, guidance) that reflect a strong understanding of enterprise change dynamics.

• Uses data, storytelling, and structured recommendations to influence decision-making and align stakeholders around change priorities.

Program Execution & Performance Management

• Leads a portfolio of complex change and activation initiatives, including planning, milestones, dependencies, success criteria, and performance metrics.

• Defines and tracks success measures (e.g., adoption, engagement, readiness, impact) and uses insights to recommend course corrections and improvements.

• Contributes to cost-benefit and value analyses by connecting change outcomes to business impact and experience improvements.

Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, OR related field AND strong experience in program management, process management, or process improvement OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND strong and proven experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND strong and proven experience in program management, process management, or process improvement OR equivalent experience.

• Demonstrated experience in driving AI transformation within a technology and/or consulting environment

• Certification in or knowledge/experience of change management methodologies (Prosci, Kotter, etc)

• Hands-on experience in driving adoption in complex matrix environments, involving multiple stakeholders, geographies, and functions

• Strong verbal and written communication skills at all levels, and ability to tailor the message and style to different audiences and channels

• Strong negotiation skills and ability to influence change at all levels of the organization, and overcome resistance and barriers

• Extensive experience with cross-group collaboration, working across diverse stakeholders to build partnerships, define benchmarks and execute initiatives