Microsoft 365 (M365) Intelligent Conversation and Communications Cloud (IC3) is the platform that powers billions of real-time customer conversations across several mission critical products like Teams, Skype, Copilots, Dynamics, and third-party solutions (through Azure Communication Services). The platform enables reliable and high-quality messaging, meeting, and audio/video calling services that work every time, from anywhere, seamlessly across all customer touchpoints. Conversations on our platforms are made more intelligent in real-time, empowering best-in-class productivity tools for the modern workplace where every call, meeting, or chat will make the next one better.

As a Senior Software Engineer, you lead by example to design, build, and operate large-scale distributed backend services. You own significant areas end-to-end (architecture through live-site), act as a technical leader for a feature crew, and influence engineering decisions, quality, and execution across teams. You simplify complex problems for stakeholders, drive secure and reliable designs, and improve how the team builds and operates software.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Lead by example in designing, building, and operating large‑scale, distributed backend services with high standards for quality, security, reliability, and performance.
• Own architecture and design for complex features or subsystems; evaluate tradeoffs across scalability, resiliency, cost (COGS), security, and compliance.
• Drive code quality through strong implementation practices and high‑signal, timely code reviews; coach other engineers and raise the engineering bar.
• Apply AI‑native development practices across the SDLC (design, coding, testing, documentation); own AI‑assisted outputs and help the team adopt disciplined AI usage.
• Ensure reliability and operational excellence by leading on‑call efforts, improving observability and telemetry, conducting incident retrospectives, and driving long‑term fixes.
• Drive execution and delivery by partnering with stakeholders on planning, estimation, release readiness, safe deployment, flighting, and rollback strategies.
• Use data and experimentation to validate assumptions, measure impact, and guide technical and product decisions.
• Collaborate across teams to manage dependencies, align on shared goals, and deliver cohesive end‑to‑end solutions.
• Champion security, privacy, and compliance, ensuring designs and implementations meet Microsoft standards and regulatory expectations.

• Bachelor's Degree in Computer Science or related technical field AND extensive technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.
• Experience designing, developing, and operating backend services.
• Fundamentals in algorithms/data structures, multithreading/asynchronous processing, and networking.
• This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.