With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Microsoft is looking for Senior Technical Program Manager. You will be part of Technology Programs for Customer Service & Support (TPC), which sits within S&O and is responsible for defining, prioritizing, and governing shared technology platforms and foundational capabilities, including AI enabled operations, observability, manageability, governance, intelligent workflows, and platform consistency. TPC operates at various programs level, establishing clear ownership and works closely with engineering, operations, and business partners to ensure platforms are scalable, reliable, and operationally ready— enabling CE&S to scale safely and efficiently as customer needs and technology evolve.

Join us to shape the platforms and capabilities that power Microsoft’s global support ecosystem—working on platform level initiatives at global scale that influence multiple teams and directly impact how millions of customers experience Microsoft through scalable, AI enabled solutions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Lead platform level technical programs with significant autonomy, delivering outcomes aligned with TPC priorities such as AI enabled transformation, core platform modernization, and shared CE&S capabilities.
• Partner with engineering, product, and business leaders to shape and deliver the platform roadmap, aligning on program goals, architectural direction, and success metrics while balancing near term delivery with long term platform health and operational readiness.
• Own platform quality and non functional requirements (NFRs), i.e. ensuring reliability, scalability, performance, security, resiliency, observability, and cost efficiency are embedded across planning, execution, and success measurement.
• Define program goals, priorities, and scope across capabilities, features, or solutions spanning multiple products or functional areas.
• Establish operating rhythms and trusted relationships to orchestrate complex cross team and cross org execution, managing dependencies, risks, and tradeoffs to ensure predictable delivery.
• Help define platform standards and support continuous improvement, with a focus on AI observability, manageability, and governance, while contributing to reducing long-term risk and technical debt.
• Break down large programs into executable projects and ongoing operational work, ensuring clarity of ownership and execution.
• Drive cross team and cross org execution, managing dependencies, risks, and tradeoffs while unblocking teams to ensure predictable delivery across multiple workstreams.
• Represent TPC with leadership, translating complex technical topics into clear, outcome-focused insights that support decision-making and long-term strategy.
• Partner with contributing teams to collect performance data, track progress, and translate insights into actions that improve development, iteration, and delivery outcomes.

Required/Minimum Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.