The Contact Center’s Risk Strategy, Planning, Analytics, Reporting, and Communications (SPARC) Team is seeking a curious, analytical, and driven Business Intelligence Analyst Intern to help transform data into actionable insights. This role is ideal for students interested in analytics, reporting, business intelligence, process improvement, risk management, and strategic decision support.

As an intern, you will work alongside analysts and business leaders to explore data, identify trends, develop reporting solutions, and contribute to initiatives that help leaders make informed decisions.

About Our Team

The SPARC Team enables leadership decision-making through data, insights, governance, strategic planning, and effective communication. Our work spans reporting and dashboard development, workflow design, data governance, strategic planning, maturity assessments, risk intelligence, and executive communications. We partner closely with leaders to transform risk information into action and help drive continuous improvement across the organization.

Your Role

As a Business Intelligence Analyst Intern, you will help collect, organize, analyze, and visualize information that supports business decision-making. You will learn how reporting, data governance, and analytics come together to create meaningful business intelligence.

The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.

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Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

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Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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The Contact Center’s Risk Strategy, Planning, Analytics, Reporting, and Communications (SPARC) Team is seeking a curious, analytical, and driven Business Intelligence Analyst Intern to help transform data into actionable insights. This role is ideal for students interested in analytics, reporting, business intelligence, process improvement, risk management, and strategic decision support. As an intern, you will work alongside analysts and business leaders to explore data, identify trends, develop reporting solutions, and contribute to initiatives that help leaders make informed decisions.

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• Pursuing a degree in Business Analytics, Data Analytics, Information Systems, Management Information Systems, Statistics, Mathematics, Computer Science, Finance, Risk Management, or a related field

• Strong analytical and problem-solving skills

• Interest in data visualization and reporting

• Comfortable working with basic data analysis tools and concepts

• Ability to communicate findings clearly to both technical and non-technical audiences

• Curiosity, initiative, and willingness to learn

Desired Qualifications

• Experience with Power BI, Databricks, SQL, Tableau, Python, or similar tools

• Experience with SharePoint Online

• Familiarity with business process improvement concepts

What You'll Gaine

• Real-world business intelligence experience

• Exposure to executive reporting and strategic planning processes

• Experience translating data into business recommendations

• Presentation and stakeholder engagement skills

• Mentorship from experienced analytics and risk professionals

• A completed project you can showcase in future academic or professional opportunities

Additional Information

Hours:

• Monday – Friday, 8:00AM - 4:30 PM CT

Locations:

• 820 Follin Lane, Vienna, VA 22180

• 5550 Heritage Oaks Dr Pensacola, FL 32526

• 141 Security Dr. Winchester, VA 22602

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Why Join Us?

• Work on meaningful projects with visible leadership impact

• Gain hands-on experience with modern analytics and reporting tools

• Learn how data supports risk management and strategic decision-making

• Collaborate with experienced analysts, leaders, and business partners

• Build a portfolio of real-world work and professional experience

Potential Projects

• Evaluating the effectiveness of business and risk indicators

• Assessing monitoring and threshold management practices

• Identifying opportunities for AI-enabled insight generation

• Analyzing historical trends and performance data

• Improving reporting and decision-support capabilities

• Developing recommendations that improve organizational intelligence and visibility

Responsibilities

• Analyze business data and identify meaningful trends

• Support development of dashboards and visual reporting solutions

• Assist with requirements gathering and business process documentation

• Help improve data quality, consistency, and governance practices

• Create presentations and summaries that communicate findings clearly

• Participate in project meetings and collaborative problem solving

• Conduct research and benchmarking to support strategic initiatives

• Present recommendations and project outcomes to leadership